—  Careers  —

The Role

As a Customer Success Executive, you will be responsible for the long term success of our merchants with Curlec.

Day to day, you will

• Work closely with Sales to run efficient and effective merchant handover meetings
• Actively organise operational and strategic business reviews with your merchants to optimise their usage of Curlec and discover opportunities to add more value
• Create success account and growth plans for each of your merchants and keep these updated
• Advocate for our merchants internally by delivering informed, quantified feedback
• Utilise Customer Success tools and work with wider Success team to provide a consistent level of service to our merchants
• Manage and coordinate critical issues by working with our Operations and Engineering teams
• Work closely with the Head of Customer Success to refine and improve processes
• Support the Marketing team by delighting customers, leading to referrals, testimonials and case studies

Curlec is still in the early stages of our growth and you will be joining a dynamic, small team giving you a huge opportunity to make an impact.

Requirements

• Enjoy solving problems but prefer preventing them
• Have a proven track record in understanding complex problems and then simplifying processes
• Enjoy building and championing relationships with clients and internal stakeholders
• Commercially astute
• Able to stay organised and calm, even in high pressure situations
• Driven to do your best in all environments
• Experience prioritising between multiple important and urgent issues
• Believe clients should be at the forefront of our efforts
• Strong communication skills
• Fluency in Malay and/or Mandarin is desirable

Benefits

• Competitive salary
• Large amounts of autonomy and empowerment in your work
• Flexible working hours and holidays
• Working from home/flexible work location

Our team come from a variety of backgrounds and we welcome diversity – if you’re interested (or even if you’re unsure), please apply by sending through your CV and a Cover Letter.