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Curlec Announces New Integration Partnership, Becomes The First Payments Provider To Offer Direct Debit & FPX to Xero Users In Malaysia

Curlec Xero Integration

Kuala Lumpur, DD MONTH YEAR – Malaysia’s leading payments platform, Curlec has announced its partnership with global small business finance platform, Xero to help empower businesses of all sizes to automate and reconcile their payment collections and take control of their cash flow.  

Curlec will be the first payments provider to offer bank-to-bank payment options such as Direct Debit and FPX to Xero users in Malaysia, in addition to card payments via credit and debit card.


Now available in the Xero App Store, Malaysia, the partnership is the first tie up Curlec has made with a global cloud accounting software after the company announced its majority stake acquisition by Razorpay, India’s leading Payments and Banking Platform, February last year. 


Zac Liew, Co-Founder & CEO of Curlec stated that he was delighted to be working with Xero. 

“We are incredibly proud to be working with Xero to help revolutionise the way businesses transact in Malaysia. This new integration structure is the first step to offer Malaysian business owners who have traditionally relied on disjointed systems and manual processes, the technology that can help run their businesses better with an easy integration into Xero – making their processes better, faster and smarter,” said Liew. 


Whether it is recurring or one-off payments, the partnership aims to solve some of the biggest payment reconciliation issues faced by local businesses historically – getting rid of the previous heavy admin and paperwork to process and reconcile payments. Businesses can now create a seamless payment collection experience online for their customers through Direct Debit, FPX and credit/debit cards, as well as automate its reconciliation process through Xero’s cloud-based accounting software, all within a few simple clicks. This ultimately puts businesses in control of when they get paid and their cash flow.

“The partnership with Curlec is an affirmation of our ongoing commitment to bring Xero to businesses in Malaysia who are looking for cloud based solutions to help scale their business,” said xx,xx at Xero. “By partnering with Curlec on this app integration, we’re enabling business owners to tune their operational efficiency and ultimately automate their processes to grow their operations in today’s digital world.”


Xero’s cloud accounting software helps businesses sync bank and financial information, monitor cash flow, reconcile transactions, send invoices and get paid faster with online payment options. The Xero platform can help eliminate manual data entry and provides business owners with seamless bookkeeping, so they can get a better picture of how their business is performing, identify pain points and uncover new opportunities for growth.

 

Check out the new Curlec integration in the Xero App Store here. 

 

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Curlec + Xero: When Payments Meet Bookkeeping

Curlec Xero Integration

We’ve all been there. You sell a product or service, raise an invoice, and then, you have to wait for the customer to pay. There is nothing more frustrating. 

Cash flow problems are common concerns for businesses, big or small. And as business owners, when you don’t have an efficient process in place to get paid, the resulting late payments give a negative impact on your returns. 

While at the core of these problems are the methods used to collect payments, syncing your books with these billings can also be a difficult challenge. 

Building an entire payment infrastructure to power your business is just not an option for most businesses, even large ones. Today, Curlec + Xero provides you with this option, ready to use.

What is Xero?

Xero is a world leading online accounting software built for small businesses. The platform automates many day-to-day tasks and keeps business owners up to date on the operations side of business – eliminating manual data entry and providing businesses with seamless bookkeeping, so they can get a better picture of how their business is performing, identify pain points and uncover new opportunities for growth.

The Curlec + Xero Integration

Whether it is recurring or one-off payments, Curlec’s new integration with Xero is solving some of the biggest payment collection and reconciliation issues faced by local businesses – getting rid of the previous heavy admin and paperwork to process and reconcile payments. 

The first payments provider to offer Direct Debit & FPX to Xero users in Malaysia


Businesses can now create a seamless payment collection experience online for their customers through Direct Debit, FPX and credit/debit cards, as well as automate its reconciliation process through Xero’s cloud-based accounting software, all within a few simple clicks. This ultimately puts businesses in control of when they get paid and their cash flow.

In addition to that, the Curlec + Xero integration also helps businesses digitise their payment operations to provide their customers with a far more convenient payment experience. Afterall, how a customer pays, affects how long they stay.

Why is it important for your business?

As a business owner, you want to spend as little time and money possible to get back as much revenue and returns as you can. The Curlec + Xero integration helps you do just that, by providing the right combination of online tools to handle your operations and grow your business.

 

  •  Seamless Integration
    With hassle-free payment collection and automatic account reconciliation, simplify your bookkeeping process and save time on manual admin work to reconcile your transactions with an easy integration with Xero all within a few clicks.

  • Multiple Payment Methods
    Enrol customers for recurring payments via Direct Debit or credit/debit card, and have your payment collections scheduled for whenever it is due. Alternatively, you can also collect one-off payments through FPX or card by including a ‘Pay Now’ button in your Xero invoice for instant.

  • Cloud Accounting On The Go
    As business owners, you can stay connected anytime, anywhere, and on any device to keep track of your payment transactions and cash flow. Get real time updates and use Xero’s mobile app to send invoices and reconcile your accounts on the go!

Supercharge your payments today!

Connect with us to find out how we can help your business grow. For more info, check out the new Curlec + Xero integration here or find us in the Xero App Store here. 

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Curlec Year In Review: New Investors, New Features, New Beginnings! 🚀

In a blink of an eye, 2022 is coming to an end. Where did time go?

We at Curlec have been busy. After a whirlwind 2021 that brought us the new normal, 2022 was a year of new beginnings. New investors, new features, new products – all with the aim to support and propel the growth of our merchants and partners to take control of their cash flow.

As we step into 2023, let’s take a look back at some incredible milestones we’ve achieved.

Acquisition by Razorpay India

photo_2022-12-19_13-27-53

We started the year off with the announcement of our acquisition by India’s leading Payments & Banking platform – Razorpay, with a vision of building payment and banking solutions from top to bottom, for any business.

Check out the press release here. 

Introduction of Curlec by Razorpay

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With the acquisition, we launched a brand new logo to mark the beginning of a new chapter. We’re still the same Curlec that you know and love, just better, stronger and faster!

Improved Technology

2

We experienced a year of innovation success and excellence. We’ve released many new features – all centred around making Curlec smarter, faster and easier for customers to transact, and for merchants to collect. 

The Return of Offline Events

photo_2022-12-19_13-33-36

This year, we were excited to welcome back offline events, reconnecting with our merchants and partners in person since the pandemic!

Our Team Grew

Created with RNI Films app. Preset 'Agfa Precisa 100'

From a small office of 20, we are now a strong team of 48! 2022 was focused on building a talented and diverse team with the sole purpose of serving our merchants better.

The Best Is Yet To Come!

We have big plans for 2023. Backed with a solid team, new features designed for a greater digital payment experience are coming your way!

We trust that you’ve had a monumental year, and wish that you’ll have more of these great moments with Curlec in the year ahead. Whether you’re having a white Christmas or a warm Yuletide, this is the season to be merry.

Wishing you a Merry Christmas and a Happy New Year from all of us at Curlec!

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Curlec Is One Of Five Startups Across APAC Selected For Visa’s First Accelerator Program

Visa Accelerator Program APAC

Curlec has been selected as one of five inaugural cohort of startups to be part of Visa’s first ever Accelerator Program in Asia Pacific this 2021. 

Over the next four to six months, the participating startups will focus on creating defined commercial opportunities to collaborate on new payment solutions with Visa and its extensive network of bank and merchant partners. A key goal for the accelerator program is to support startups that have launched successful solutions in their home markets as they plan their next stage of growth.

“Hundreds of startups came forward with outstanding ideas for new and enhanced commerce experiences, but the five participants we’ve selected truly stood out,” said Chris Clark, regional president, Asia Pacific, Visa. 

 

“We’re excited to work with each of the startups in our first cohort to bring their concepts to life and expand their businesses into new markets across the region.”

As a subscription management platform, Curlec will be working on some of the most pressing financial and technological opportunities in Asia Pacific, and develop new ways to pay and be paid digitally to help drive financial inclusion for more consumers and businesses

“We applied to the Visa program as we felt that Visa’s global scale could help us accelerate the growth of our business, particularly outside our home country of Malaysia. We’re extremely excited to get started as we feel that Visa’s vision of the subscription economy and the future of commerce deeply aligns to ours, and we look forward to scaling this to the rest of Asia Pacific  and beyond,” said Zac Liew, Co-founder & CEO, Curlec.

Curlec will be joined by Brankas, DigitSecure, ModusBox and Open as cohorts for the upcoming program. 

For more information on the announcement, check out the full press release https://vi.sa/3wxZI86

 

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Why You Should Be Billing Your Customers On A Recurring Basis

From fresh flowers to coffee machines and yes – even cars, recurring billing has come a long way from its traditional use cases of utilities and rent.

At the heart of it lies a shift in consumer buying habits. Hunting for overall experience, rather than just product. Becoming a user, but not necessarily an owner. 

More and more consumers demand flexibility and customizability, from the way they pay to the way they are able to access the service or product at hand.

So why should you as a Malaysian business owner, give ear to this rising trend in recurring payments?

Let’s talk about why you should be billing your customers on a recurring basis. 

What are included in recurring payments?

In our previous article on recurring vs one-off payments, we defined recurring payments as transactions that are made repeatedly and periodically over a certain schedule. 

These include:

  • Subscriptions (Netflix, subscription boxes, mobile plans, gym memberships).
  • Instalment plans (loans, mortgage, and services such as MrPayLater or RiiPay, which enable you to split up the price of a purchase into instalments).

Top 5 benefits of recurring payments for businesses

1.   Knowing your due payments helps to better predict revenue

If you won a million dollars, would you prefer to receive it all one go, or split into a hundred thousand over 10 months?

The same analogy can be applied to your business too. A recurring billing model will provide concrete figures you know you can bank on within a certain timeframe. With traditional models, you’re left in the dark for the majority of the time outside of mere forecasts and estimates.

While you’re not receiving the entire sum at a single go, the spread-out payments does give you some reassurance for the months to come – even when you get hit by unexpected dips. This means that you, as the business owner will obtain better cost management over your business operations, as well as a healthier cash flow overall. 

2.   Grow better long-term relationships with customers and watch it flourish

Collecting recurring payments from your customers is a surefire way to foster a more valuable relationship with your customer. Granted, that relationship may or may not be mandated by contract (e.g. instalment payments for a computer), but on your end, you have a fixed term in which you get to “prove yourself” to the customer.

By offering recurring payments, you lower the affordability barrier for customers to try out your service or product. As they come to the end of the term, whether or not they choose to renew depends on how you’ve nurtured the customer relationship (among other things).

Take for example a customer who signs up for a 6-month contract for a software product. 

Throughout that term, all the interactions and engagements the customer experiences both with the software and the company come together to form an enriching and memorable experience for the customer. 

3.   Snip, snip! Cut down on administrative costs and time.

With recurring payments, you can minimise the legwork involved with traditional payments. For your business, that might mean addressing invoices (then following up endlessly) or always having to keep up to date with due payments.

This eats away at everyone’s time and piles unnecessary numbers onto the operation costs. 

Given the right software, the initial set-up can be as simple as a registration form messaged to the customer to fill up on their own accord. The system can then automatically receive the payments, process them and track them all at a glance.

Cutting out the time, costs and energy associated with debt collection ultimately frees up more time to do work that matters. 

4.   Consumers prioritise flexibility. Give them that!

One of the strongest pros synonymous with recurring billing is its customizability. The power of personalisation is more prominent than ever, yet not something many businesses are able to provide. 

Recurring billing doesn’t always have to be so rigid. If need be and customers request, payment softwares like Curlec enable you to customise the billing amount, date and frequency to a T.  Sounds messy? The system keeps track of it so you don’t have to. 

5.   Expand your reach by opening up more payment opportunities

From the standpoint of customer reach, do you think lowering your service/product’s price point could be beneficial?

By offering recurring billing as an option, you open up more avenues for customers to access what you’re offering. On the customers’ end, the promise of flexibility, affordability and less upfront commitment are attractive regardless of what the product/service is.

Appealing to a wider audience doesn’t mean you have to switch up your billing processes completely. Of course, bombarding your customers with every payment option under the sun makes no sense for both you and the customers, but you would benefit from a payment software which enables you to do more than just one thing.

 

Make recurring payments work for you with Curlec

At Curlec, we like to think we’re a payment software built for recurring payments – minus the rigidity, plus all the customisability you need.

Curlec enables businesses to collect payments from customers’ bank accounts and debit/credit cards – either on a recurring basis or one-off.

After the initial set-up, the entire process is hands off, both for you and the customer. 

Interested to explore recurring billing for your business? Get in touch with us via the form below to find out more! 

 

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Payment Trends On The Horizon For 2021

We get it – having to stay afloat as a business during downturns like this is a feat in itself, what more having to stay on top of your payment game.

As we find ourselves easing into 2021, we’ve compiled four payment trends we expect to see in Malaysia’s payments landscape for the year ahead – so you can stay in the know even while you focus on running your business.

2021 payment trends in Malaysia

  • Further decline in cash usage

It’s 2021, and surely by now most Malaysians are clear on our dreams for a cashless future.

But what does that look like in numbers? Here’s how we’re faring so far according to Bank Negara’s indicators of a cashless society.

Cashless indicators200620102019
e-Payment transactions (per person)2944149.5
Debit card transactions (per person)0.20.611.4

So when the question of whether or not we’re still en route towards our cashless dream is posed, the answer is a big, resounding, yes!

For something closer to home, it goes without saying that the pandemic has been a huge catalyst to digital payments too. 

For Curlec, our role in this cashless movement began even before our inception, starting from when we built the Direct Debit processing system which is currently being used by all participating banks with Direct Debit in Malaysia. 

And as the volume of FPX, Direct Debit and internet banking transactions continues to rise in 2020, we don’t expect cash to stop fading into the background anytime soon. 

 

  • Subscriptions and recurring payments

Helping SMEs process recurring payments has always been the name of the game for us at Curlec. Be it rental collections or school fees, automating the process makes life easier for all parties involved. 

On one hand, merchants can cut down on time spent chasing down late payments. On the other, consumers don’t have to keep up with making their monthly payments manually.

According to EY, 38.8% of their webcast participants listed adoption of alternative payment methods as the biggest positive outcome from the COVID-19 payments landscape.

So as the impact of the pandemic continues, we can expect recurring payments to carve up even more market as Malaysians look towards more convenient methods for the payments they’re already making on a regular basis.

 

  • Interest-free instalments.

Hoolah, Kaleklik, Riipay, Mr Pay Later…do any of these names ring a bell to you?

These companies are just among a handful in the Buy-Now-Pay-Later sector offering short-term credit to consumers. 

BNPL players like the ones listed above let consumers make big-ticket purchases without having to pay the full fee upfront, nor use their credit card or take out a loan. 

So how do they do it?

These companies typically offer alternative credit solutions by paying for the consumer’s purchase first, then splitting it up into an instalment scheme for the consumer to pay over a short term. 

Consumers flock to this solution for its low regulatory requirements and sometimes even zero interest fees! Earnings are mostly derived from late fees and arrangements with the merchants. 

Curlec ties in by making it easier for merchants to set up instalment plans for their products or services, no matter how small. 

 

  • More efficient payment systems

With so many payment methods, it can be unreasonable for business to be able to cater to all of them. But with consumers expecting their favourite payment methods to be met, how are we to cope?

As the various payments become increasingly consolidated, they become more efficient too.

In other words, instead of having to balance a cash register, petty cash, card terminal machine, merchant e-Wallet apps, online banking, auto/direct debit and all the admin associated with those payments, merchants can have the option of using two or three platforms where they can be managed at a glance.

Corporates too, will be glad to know that this efficiency may also translate to their internal functions. 

For instance, many might associate Curlec as a system that primarily debits from customers’ bank accounts. Some of the new features we’ve rolled out in the previous year however, also include Payouts, where merchants can now send out payment – to stakeholders, for refunds or for payroll etc.

How customers make their transactions are also set to be more efficient too, as in-store and online payment systems are bridged to become a single unified experience.

Curlec’s eMandate form can be used by both online and offline retailers – accessed in store or sent via Whatsapp and email too.

Bringing your customers along the way.

Easily said, but not so easily done. When it comes time to make the switch to digital recurring payments, not all your customers will be happy to hop onboard.

You can ease them in by:

  • letting them know why
  • making it easy for them
  • incentivising the preferred payment option

This 2021, seize the most out of the payment transitions ahead and find out how Curlec can help you make the move towards digital recurring payments. Scroll down to get in touch with us in the form below!

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Curlec’s Year In Review 2020

We’ve all heard that change is the only constant, and that’s never been more true. 2020 has been the most challenging year of the decade for everyone, especially for businesses.

While many had their agility and resilience being put to the test this year, as scaling businesses, the repercussions of the pandemic ultimately teaches businesses of all sizes to do more with less.

And despite the challenges, 2020 has been a real breakthrough for Curlec. Thanks to our outstanding clients and partners, we continue to deliver on our mission to pave for better ways for businesses to transact and take control of their cash flow. Not only are we thrilled to have supported the growth of our clients and partners despite the ongoing pandemic, but we are also continuing to build a talented and diverse team to propel ourselves into the new year.

Key Milestones

  • Secured funding from 500 Startups to grow and accelerate our operations in Malaysia
  • Processed over USD 100 Million in transactions since launching
  • Joined forces with hundreds of partners in 2020, recording a 600% growth in recurring payment volumes year-on-year

Awards

  • Best FinTech Startup Finalist at the TechNode Global’s ORIGIN Innovation Startup Awards 2020

  • Represented the country as the regional finalist at the Tech In Asia x Surge Startup Pitch Arena Battle during the Tech In Asia Conference 2020

  • One of 2019’s regional finalist at the ASEAN Ricebowl Awards for the Best FinTech Startup category

Team

  • Improved employee productivity and performance through new and creative ways to work from home despite the ongoing pandemic and Movement Control Orders (MCO)

  • Launched our Future Leaders programme designed to groom the next generation of leaders of our company and empower change in the way business is done as we scale across Asia

  • Opened our doors to over 30 undergraduate students from Malaysia, Australia and the UK in 2020 to explore opportunities to work alongside experienced professionals and develop new skills and qualities as part of their course requirements and remote internship programmes

The impact of 2020 has upended old practices that have been long accepted as the norm. And as we continue to mitigate the current economical impact here at Curlec, we have reworked our technology to provide you an end-to-end solution with improved level of productivity and efficiency. Giving you the ability to be truly in control with your cash flow, ability to automate your payments and manage your projections all within a single platform.

 
So, while we continue to handle your payments each step of the way, you can focus on what matters and grow your business.
 

2020 Software Updates

Introducing One-Off & Recurring Credit Card Payments

Curlec has now broadened our payment offerings to include recurring as well as one-off credit card payments to ensure our merchants get the most comprehensive payment mix for their recurring business activities.

 
Scale Up Your Business With Faster Payouts

Whether you plan to send payouts to your customers, service providers or freelancers, scale up your business efficiently and improve your users’ experience by simplifying your disbursement workflows via our portal or powerful API.

Digitising Paper Mandates

Take the pain out of getting paid and digitise any of your existing PayNet-approved paper mandates to better optimise your payment collection strategy and manage all your transactions online within a single platform.

Group Pay

Redefining the way you transact, Curlec’s Group Pay makes it easy for businesses to automate and collect payments from multiple subsidiaries within a single ‘parent’ account so that you can focus on growing your business.

 
Flexible Subscriptions & Scheduled Collections

Whether it is bi-weekly, monthly or even quarterly collections, optimise your payment strategy by personalising your payment plans according to subscription tiers and give your customers the option to spread out their billings.

 
New Short Links

While we have rolled out our WhatsApp feature in 2019, this year, provide your customers with a frictionless checkout experience by utilising our short links API to request approvals for Mandates and Instant Payments via QR code and URL – which is great for SMS and WhatsApp.

 
Two-Factor Authentication (2FA)

Data security is of utmost importance to us. At Curlec, we keep your business and customers safe from cyber attacks through a two-factor authentication which is an additional layer of security for your Curlec account.

Want to know what’s coming up?

Big things are happening at Curlec this 2021!
 
We are thrilled to unveil exciting new updates we have in store, designed to seize opportunities for a greater online payment experience this coming new year. So, while we continue to handle your payments each step of the way, you can focus on what matters; growing your business. Stay tuned to find out more!
 

Curlec offers businesses the ability to charge for one-off payments as well as set up recurring billings – all through a single, seamless system. Scroll down to get in touch with us via the contact form, or discover more about Curlec here!

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Charge Once, Charge Often? Let’s Talk Recurring vs One-Off Payments

Pricing your product or service is a tough cookie to crack. One dilemma that’s coming up more often is whether to charge your customers a one-time fee (as is traditional), or move towards the direction of recurring payments instead (as is on the rise).

Let’s talk about one-off payments vs recurring payments. How do the two weigh up against each other, and what if…you offer both?

What are one-off payments and recurring payments?

First things first, let’s make sure we’re on the same page in regards to what these terms mean.

A one-off or one-time payment is a single transaction, where the entire amount of the product or service is transacted. As the transaction is completed in one go, there is no continuous relationship established between the seller and buyer.

Recurring payments are transactions that are made repeatedly and periodically over a certain schedule. The billing amount and schedule can be fixed or flexible, but must always be communicated clearly between seller and buyer. Recurring payments include your gym memberships, utility bills and subscription services in general.

How do they work?

One-off payments are simple and straightforward. Be it cash, card or online banking – the customer makes a single transaction.

With recurring payments on the other hand, the customer has to provide authorisation for the seller to credit from their account based on the agreed amount and frequency.

Payment methods which allow automatic recurring billings come in all shapes and forms:

  • Standing orders
  • Auto debit (from credit or debit card)
  • Direct debit (from bank account)

Pros and cons of recurring payments vs one-off payments

Which payment model is more suitable for my business?

Both recurring and one-off payment methods offer considerable appeal. For consumers, recurring payments may be more accessible than higher, one-off payments. On the other hand, many consumers still remain skeptical about allowing businesses to “access” their bank accounts.

But which should your business explore? When making the comparison, these 3 factors can serve as a helpful starting point.

  • What’s the nature of your product or service like

Traditionally, industries which have been well-served by recurring billing models include media, gyms, software, utilities and subscriptions. Services which can be provided on an ongoing basis allow merchants and customers alike to gravitate towards recurring billings for its “set it and forget it” nature.

  • Do you have the right infrastructure?

Managing recurring payments can be complex, so make sure to choose a system like Curlec which eases (and ideally automates) the process instead of adding more work on top of it.

  • What level of customer experience can you provide?

If you’re going to charge your customers on a recurring basis, what guarantee do you have that they’ll stick around? Though the price may be lower, the “feeling” that the merchant is taking money from them every month can make it more difficult to retain customers without good customer service and valuable retention strategies in place.

The Intersection Point

Despite their differences, you don’t have to see recurring payments and one-off payments as two separate black-and-white entities!

Here’s why – Many payment methods used for one can also be used for the other. For example, many may know Direct Debit (withdrawal from a customer’s bank account) for its fuss-free method of collecting recurring payments.

What many may not know is that Direct Debit can also be used for instant one-off payments. At Curlec, these are known as “click payments” and utilise the same mechanism used to setup Direct Debit.

Why stick to one, when you can offer both?

Your customers have varying payment capabilities, hence why both recurring and one-off payments may have their respective places in your business. Instead of committing to just one, offer your customers the ability to make the choice which suits them best.

Curlec offers businesses the ability to charge for one-off payments as well as set up recurring billings – all through a single, seamless system. Scroll down to get in touch with us via the contact form, or discover more about Curlec here!

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New Feature Alert: Collect Recurring Payments From Credit/Debit Card!

For many of us, recurring billings are without a doubt heavily ingrained into our lives. Our phone services, internet, mortgage and car instalments all make up some examples of recurring payments which are ever-present in our day-to-day lives.

In the past two years, Curlec has been instrumental in making the recurring payments process easier for both business owners and consumers.

We’ve built an end-to-end recurring billing and subscription management system, which has transformed the Direct Debit process to become seamless and automated.

With this, businesses both small and large have been able to introduce Direct Debit to their customers, enabling both parties to enjoy the convenience that comes with recurring payments.

Introducing recurring card payments with Curlec

While we previously only provided the option for recurring billing from bank accounts, you can now offer your customers the option to pay with their debit or credit cards as well!

Initially, Curlec’s Direct Debit sparked a buzz in the FinTech scene for fuss-free recurring withdrawals directly from the customer’s bank account.

Now, merchants can enjoy the exact same fuss-free process to collect recurring payments from their customers’ debit or credit cards as well.

How does recurring card payments with Curlec work?

Existing merchants, fret not! The procedure to set up recurring card payments is almost exactly the same as what you’re already used to.

For starters, customers need to complete their one-time verification via the Mandate as usual. This time, instead of selecting the “FPX” option, customers simply choose the “Visa/Mastercard” option.

The Mandate is essentially a form that customers fill to grant permission for the merchant to deduct the agreed amount and frequency of payments from their bank account/card.

After filling in all the necessary details, the customers’ card details are tokenised and stored in the system. The next time a payment is due, all you have to do is click a button to collect the payment due.

“Store my card details? What do you mean?”

Concerned customers will be glad to know that card details are not stored by merchants nor Curlec, and are only held by Mastercard Payment Gateway Services (MPGS).

The difference for businesses

  • Bigger reach
  • More options for your customers
  • Customers still get to enjoy credit card reward points

With recurring card payments comes all the convenience you’d expect from credit card processing.

As a merchant, you’ll be able to expand your reach to customers who are comfortable with being billed from both bank account and card.

With recurring card payments, there is also the usual credit card incentive of reward points – which might serve as an extra incentive for customers to opt for recurring payments with you.

Most of us are familiar with using terminal machines when paying with card, which typically involves credit card networks such as Visa and Mastercard as the intermediary.

Curlec however, uses Payments Network Malaysia (PayNet) as the foundation for processing both Direct Debit and locally-issued cards as well. This means that card payments which go through PayNet still count when it comes to earning reward points!

That being said, card payments are subject to a higher transaction fee as well as longer wait time.

With Direct Debit on the other hand, there are no card networks involved such as Visa and Mastercard. The only communication that takes place is between one bank to another.

This makes Direct Debit a more affordable option as the processing fee is significantly lower.

To find out more, an article we’ve written earlier delves a little deeper into Direct Debit vs Credit Cards.

Malaysian consumers are generally familiar with the concept of recurring card payments, whereas Direct Debit may feel like they’re granting the business full access to their bank account.

With more traditional industries such as utilities, customers may be more hesitant and less willing to explore Direct Debit, automatically leaning towards card payments instead for their recurring billings and subscriptions.

In the end, it all boils down to having both options in place for your customers.


If you’re a business who would like to explore these payment methods, find out more about Curlec here, or scroll down to the form at the bottom of this page to get in touch with us!

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Cheng & Co: Empowering Accountants And SMEs Using Curlec’s Online Direct Debit Solution

As Covid-19 continues to unfold globally with most countries putting their citizens under lockdown, the repercussions of the pandemic are causing a profound effect on businesses, both big and small – challenging professional services to configure their workforces and operations to better manage their client’s cash flow position and maintain visibility over the cash pipeline as a first line of defence.

From a business perspective, accountants generally struggle to get clients to pay their fees on time. And unpaid invoices can leave serious gaps in the financial report, along with the hassle for accountants to chase the late payers. Now, with unprecedented economic uncertainty, accounting firms are resorting to acquiring advance payment prior to the work submission to ensure they are able to cover and maintain the necessary expenses and overhead.

Accurate financial reporting is crucial in driving decisions that run the business. And for the calendar year end businesses, this will be the first financial year when the impacts of the Covid-19 outbreak are reflected in their financial statements.

                               Tom Wong, Chief Executive Officer of Cheng & Co.

Founded in 1993, Cheng & Co is one of the largest local accounting firms that serves over 6,000 SMEs in Malaysia by providing professional business services in the areas of tax, accounting, company secretarial and business consulting. With over 14 branches located across Malaysia and 4 branches overseas including Singapore, Hong Kong, China and Australia, the company serves predominantly SME businesses along with fellow startups and larger corporations.

Prior to adopting Curlec, Cheng & Co was facing a number of challenges, including time wasted relying on manual administrative work, as well as chasing for late payments with invoices as low as RM1.25.

What’s more, 100% of their clientele were utilising manual methods such as cheques and bank transfers to pay their dues, putting a large portion of effort for Cheng & Co into managing time and manpower to solve these discrepancies in their cash flow.

There are a number of implications on how the disruption of cash flow can affect your business. But now, coupled with the current economic uncertainty due to the outbreak as well as having the team work remotely from their homes with limited access to their clients, the process of issuing and collecting manual payments continues to be delayed until the Movement Control Order (MCO) period has been lifted. And having limited to no access to client documents in the meantime proves to be a major issue in ensuring business continuity.

Speaking about the repercussions of Covid-19 towards the firm,

“Being in the B2B space, many of the businesses we serve are closed until further notice to comply with the MCO order. And due to this closure, we are not able to physically meet with our clients and they are not able to make their payments on time, causing a significant disruption in our business practices,” said Tom Wong, Chief Executive Officer of Cheng & Co.

In seeking to improve its operational efficiency during this lockdown period, Cheng & Co aims to upgrade their subscription-based model by incorporating Curlec’s Direct Debit system to automatically collect and reconcile these payments with their own accounting system.

“It is imperative for businesses to evolve and adapt to new technological advancements in order to keep pace with the changing global landscape, especially with the current situation today,” said Wong.

                                                         The Cheng & Co Team

And now, with the partnership with Curlec, Automated Direct Debit has become a new standard for Cheng & Co’s clients in Malaysia.

Incorporating Curlec’s services designed specifically to handle both recurring (designed for recurring secretarial services) and one-off payments (for tax services), the system has enabled Cheng & Co to not only provide a seamless payment cycle for its clients, but also diversify it’s payment plans to provide more options that benefits both the firm and the clients during this MCO period, such as the incorporation of instalment schemes within the terms for outstanding payments.

“With Curlec, we are able to redefine the way we receive our returns as well as diversify our payment offerings to suit the different agreements we have with our clients, offering both reliability and the flexibility needed to weather out these trying times. Making strides in payment efficiency, Curlec integrates seamlessly with our cloud-based accounting software, Xero to streamline our entire collection process, helping to digitise our businesses in line with the current situation, thus, giving our clients the full package.”

For a traditional business like Cheng & Co, Curlec’s payment solution makes the payment process easy to initiate and monitor, as they work closely with the company to integrate all the invoices with payment links for our clients to easily make payment through email or WhatsApp. Since the company has incorporated everything into a single system, Cheng & Co know exactly when they get paid as well as what is coming down the cash pipeline every month, making it so much easier for the company to plan its internal finances.

“Moving forward, we are working to move at least 50% of our collection done through Direct Debit”.

If you would like to take full advantage of Cheng & Co’s collaboration with Curlec, please leave your contact details below.