Customer Success Executive

Full-time, Kuala Lumpur

About the role

As a Customer Success Executive, you will be responsible for the long term success of our merchants with Curlec. Day to day, you will:

Work closely with Sales to run efficient and effective merchant handover meetings
Actively organise operational and strategic business reviews with your merchants to optimise their usage of Curlec and discover opportunities to add more value
Create success account and growth plans for each of your merchants and keep these updated
Advocate for our merchants internally by delivering informed, quantified feedback
Utilise Customer Success tools and work with wider Success team to provide a consistent level of service to our merchants
Manage and coordinate critical issues by working with our Operations and Engineering teams
Work closely with the Head of Customer Success to refine and improve processes
Support the Marketing team by delighting customers, leading to referrals, testimonials and case studies

Curlec is still in the early stages of our growth and you will be joining a dynamic, small team giving you a huge opportunity to make an impact.

Enjoy solving problems but prefer preventing them
Have a proven track record in understanding complex problems and then simplifying processes
Enjoy building and championing relationships with clients and internal stakeholders
Commercially astute
Able to stay organised and calm, even in high pressure situations
Driven to do your best in all environments
Experience prioritising between multiple important and urgent issues
Believe clients should be at the forefront of our efforts
Strong communication skills
Fluency in Malay and/or Mandarin is desirable

Our team come from a variety of backgrounds and we welcome diversity – submit your applications by clicking the Apply Now button below.