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Customer Success Executive

The Role

As a Customer Success Executive, you will be responsible for the long term success of our merchants with Curlec.

Day to day, you will

  • Work closely with Sales to run efficient and effective merchant handover meetings
  • Actively organise operational and strategic business reviews with your merchants to optimise their usage of Curlec and discover opportunities to add more value
  • Create success account and growth plans for each of your merchants and keep these updated
  • Advocate for our merchants internally by delivering informed, quantified feedback
  • Utilise Customer Success tools and work with wider Success team to provide a consistent level of service to our merchants
  • Manage and coordinate critical issues by working with our Operations and Engineering teams
  • Work closely with the Head of Customer Success to refine and improve processes
  • Support the Marketing team by delighting customers, leading to referrals, testimonials and case studies
 

Curlec is still in the early stages of our growth and you will be joining a dynamic, small team giving you a huge opportunity to make an impact.


Requirements

  • Enjoy solving problems but prefer preventing them
  • Have a proven track record in understanding complex problems and then simplifying processes
  • Enjoy building and championing relationships with clients and internal stakeholders
  • Commercially astute
  • Able to stay organised and calm, even in high pressure situations
  • Driven to do your best in all environments
  • Experience prioritising between multiple important and urgent issues
  • Believe clients should be at the forefront of our efforts
  • Strong communication skills
  • Fluency in Malay and/or Mandarin is desirable
 

Benefits

  • Competitive salary
  • Large amounts of autonomy and empowerment in your work
  • Flexible working hours and holidays
  • Working from home/flexible work location
 

Our team come from a variety of backgrounds and we welcome diversity – if you’re interested (or even if you’re unsure), please apply by sending through your CV and a Cover Letter.

Find out if Curlec works for you!

Schedule a Free Demo now by entering your contact details below.

Email: hello@curlec.com |  Tel: +603 7629 5701   | Unit 05-01, Tower A, Vertical Business Suite Avenue 3, Bangsar South 59200, KL.

© 2021 by Curlec Sdn. Bhd