AXA AFFIN Life Insurance sees a 300% month-on-month revenue growth with 61% of customers opting for Direct Debit.

Products used

Group 277 Payments

globe 1 Malaysia

building 1 Financial Services

Introduction

With the launch of AXA AFFIN Life Insurance’s first-in-the-market online medical plan for Malaysians and expatriates, AXA eMedic offers immediate and convenient purchase of medical cards designed to the digitally inclined lifestyle of millennials today.

The challenge

While AXA has garnered much success and interest among millennials comprising of young professionals and families with the launch of the eMedic online insurance in 2018, a large pool of these potential customers face payment roadblocks due to the lack of credit card ownership by Malaysians (less than 21%) as well as the cumbersome processing to set up a standing order to authorise monthly payments using credit/debit cards.

The solution

Together with Curlec’s online Direct Debit solution, AXA can now offer customers a unique health ecosystem as eMedic customers can now opt for monthly payments using the preferred online banking account, without the hassle of setting up a standing order and the need for a credit card.

“Curlec’s Direct Debit service has helped enhance our customer purchase experience by providing a hassle free insurance purchase at their fingertips. We believe this has certainly help drive us to be the preferred health insurer among the Millennials and digital natives today.”

- Rohit Nambiar, CEO of AXA AFFIN Life Insurance

Since making the switch to Curlec in December 2018, the company has seen a 300% month-on-month revenue growth with 61% of customers opting to use Direct Debit as a method of payment. Following this success, AXA has recently launched the eMedic Family Plan – a single, online medical package for families.

Ready to get started?

Speak to our payment experts and start supercharging your payments today.