Improving the membership experience at DOJO with Direct Debit

Products used

Group 277 Payments

globe 1 Malaysia

building 1 Property

Introduction

DOJO is a co-working space located in downtown Kuala Lumpur that was launched in January 2018. It was born out of a mission to empower the creative and entrepreneurial community, by creating unique work spaces and providing personalised services to connect members to a powerful network.

The challenge

As a company that relies on monthly membership payments, DOJO were eager to find a payment solution that could simplify their payment collection processes and keep up with them as they look to scale.

The solution

By enabling hassle-free payments, Curlec provides a scalable Direct Debit solution that fits into DOJO’s growth plans. The co-working space currently occupies a 7,000 sq. ft. space in Menara Amplewest and have plans to eventually expand this upwards in the building. With Curlec being an automated, online solution, the high admin cost that is usually associated with growing a business disappears.

“What really sets Curlec apart was the way in which their solution completely integrates with the Direct Debit process. We were keen from the outset to use Direct Debit as it is cheaper and allows for seamless payment collection. We don’t just save on transaction fees, we save time.”

- Dewan Ng, Co-Founder Of DOJO

In addition to acting as a physical co-working space, DOJO has created an ecosystem whereby their members gain personalised services, such as on-demand insurance.

“As advocates of innovative ideas and design, we needed a payment solution that reflected this. Curlec is entirely cloud-based and requires very little manual intervention, which perfectly complements the tech ecosystem that we are trying to build.”

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