Frequently Asked Questions

Curlec is a FinTech company that makes it easy for businesses of all sizes to collect recurring payments and take control of their cash flow. We do this by building technology on top of banking payment infrastructure, such as Direct Debit, FPX and MasterCard/Visa.

Curlec services are suitable for businesses of all sizes that collect one-off and/or recurring payments with variable amounts. Curlec services are appealing whether you are looking for bank-to-bank payment options or payments via credit/debit cards.

We provide an online dashboard where you can create mandates and initiate payment collections. With all records in one place, we strive to make financial transactions with your customers clear and organised.

 

Alternatively, we provide a RESTful API stack which your developers could use and integrate Curlec services into your business application.

 

If you are an e-commerce, we offer plugins on ECWID and WooCommerce which you could use to access Curlec checkout options.

Broadly, there are 3 types of payments you can collect using Curlec services:

  • Direct Debit (recurring and one-off)
  • Credit/Debit cards (recurring and one-off)
  • Instant Pay (one-off) 

Here are some of our favourite reasons why:



1. Improved cash flow

  • We put you in control of collecting payments when they are due, reducing the risk of late and missing payments.

2. Flexibility

  • You can vary the collection amount date as long as it is below the maximum collection amount and frequency agreed.

3. Less admin work

  • We automate payment collections for you so that you have more time to focus on your business growth.

PayNet (Payments Network Malaysia Sdn. Bhd.) is the national payments network and shared central infrastructure for Malaysia’s financial markets. PayNet connects banks across Malaysia to facilitate financial transactions. Curlec utilises PayNet’s infrastructure to provide secure and reliable transaction services.

No. As Curlec only facilitates interbank transactions as a service provider, we are not required to be licensed by Bank Negara. As an intermediary, funds are never credited into Curlec.

Direct Debit is a payment method that allows you to collect payments from your customer’s bank account directly, without going through any card processing networks such as MasterCard or Visa.

There are many benefits associated with using Direct Debit for payment collection. 

 

1. Convenient

  • You and your customers will not have to worry about missing payment dates as recurring payments are automated.

2. Cheaper

  • The transaction fee for Direct Debit is significantly lower than other payment options like Visa/MasterCard.

3. Flexible

  • The payment collection date and amount are variable as long as the agreed maximum collection frequency and amount are not exceeded.

4. Safe

  • Direct Debit in Malaysia is operated by PayNet, which has a secure payment infrastructure tightly regulated by Bank Negara Malaysia.

5. Everywhere

  • More than 90% of Malaysians have an online banking account, which is the only requirement to set up Direct Debit.

The Direct Debit process is simple and straightforward:

  1. First, you have to set up an eMandate with your customer to agree on the collection terms.
  2. Once the eMandate is authorised, payments will be collected from your customer’s bank account on a recurring basis.
  3. The status of collection will be notified through email. Alternatively, the status is visible on your Curlec’s dashboard.

eMandate is an electronic form that is authorised by your customer that allows your bank to collect payments from your customer’s bank account directly. The form contains your customer’s details and collection terms.

After making sure that the information on the eMandate is accurate, your customers will click on “Proceed to FPX”. They will then be redirected to their online banking portal to approve a RM1 FPX transaction to complete the authorisation.

 

The purpose of this authorisation is to:

  1. Make sure that the customer’s bank account is active and legitimate.
  2. Inform your customer’s bank that your customer has allowed your bank to collect money from their bank account.

PayNet (Payments Network Malaysia Sdn. Bhd.) is the national payments network and shared central infrastructure for Malaysia’s financial markets. PayNet connects banks across Malaysia to facilitate financial transactions. Curlec utilises PayNet’s infrastructure to provide secure and reliable transaction services.

Yes. After a mandate is in place, in addition to recurring collections, you can manually generate one-off collections from the mandate as long as the maximum amount per transaction is not exceeded.

Curlec offers Instant Pay via FPX which allows you to collect one-off payments from your customers. Instant Pay does not require a mandate, but the transaction would need to be authorised by the customer. The settlement time is immediate.

Yes. You can set the start and end date for payment collections specific to each mandate.

Yes. You can set specific collection amounts and frequencies when setting up individual mandates. These settings can also be modified at a later date.

Yes. You can set up subscription plans for your customers to choose from when signing up for a mandate. Each subscription plan allows you to specify the collection amount, period and frequency.

Yes. You can modify the collection amount and date of a payment schedule as long as the maximum amount and frequency are not exceeded.

Direct Debit in Malaysia follows the schedule of Interbank GIRO (IBG) processing windows. Payments are settled latest on the next business day after the collection date.

Curlec’s online dashboard gives you status updates on all your collections. You will also receive email notifications for unsuccessful collections.

In cases where a collection is unsuccessful due to insufficient funds, we offer automatic retries and one-off payment links to combat those unsuccessful transactions.

No. Transaction fees only apply to successful transactions.

Yes. Curlec supports both one-off and recurring credit/debit card payments via MasterCard/Visa processing networks.

No. Currently, we only support payments in Malaysian Ringgit (MYR) for Direct Debit, Instant Pay and credit/debit cards.

The funds collected via Direct Debit and Instant Pay will be credited directly into your bank account.

As part of the signup process, we will need your business information and bank account details to register with PayNet. Curlec will facilitate the whole process for you.

Yes. We will provide you with a testing environment to try out our product features.

There is no limit to how many users can there be under an account. There are four user types that can be assigned to an account, with different levels of access to the dashboard.

There is a set up fee to open an account with Curlec and a monthly subscription fee to use our online dashboard. You can terminate our services at any point with a 30-day prior written notice.


Please contact our sales team for more information.

Absolutely. As an intermediary, funds are never credited into Curlec, settlement happens directly between the buyer and seller bank.

 

We are compliant with the Malaysian banking standards and our software is officially approved by Payments Network Malaysia (PayNet).

Absolutely. Curlec only accepts payments via MasterCard/Visa cards that are enrolled with 3D Secure. At checkout, customers would need authenticate themselves by entering a one-time password (OTP) sent to their phone.

No. Curlec tokenises customer card details and processes the payment collections through MasterCard Payment Gateway Services (MPGS). Curlec does not store customer’s card details, the information is securely held by MPGS.

Curlec is a Personal Data Protection Act (PDPA) compliant company, policy found here. We also encrypt you and your customers’ bank account details before they are stored in our database.

 

We implement two-factor authentication for login as an additional security layer to make it harder for attackers to gain unauthorized access to your Curlec account.

Email us at support@curlec.com as soon as you become aware of an issue.

  • Include as much detail as possible, including steps for reproducing the issue
  • Do not exploit the vulnerability, except to demonstrate the issue to a Curlec staff
  • Please do not disclose the issue to anyone else before we roll out a fix

Yes. On the other hand, you would also see your customer’s name in your bank statement.

You can fill out certain fields on the eMandate form on behalf of your customers, then send it to them via a link for authorisation. Authorisation of a mandate requires customers to log in to their online banking portal and complete a RM1 FPX transaction.

Yes. As long as they have access to their email and a browser, they can authorise an eMandate or an Instant Pay from their mobile devices.

Yes. Your customers can create a Curlec customer account to monitor their personal Direct Debit and Instant Pay transactions. This is especially useful if the customer has signed up to multiple merchants who use Curlec.

Your customers have to create a Curlec customer account in order to terminate their mandates. You cannot terminate the mandates on their behalf.

By default, email notifications will be sent to your customers from a do-not-reply email address with Curlec’s domain. This option can be customised for emails to be routed through your company’s email server/website domain.

For Direct Debit, see the full list of supported banks from PayNet here.

 

For Instant Pay (FPX), see the full list of supported banks from PayNet here.

Simply put, an application programming interface (API) provides a way for one or more applications to communicate and interact with each other.

Curlec’s API services allow integration with PayNet’s FPX service to securely perform transactions, both recurring and one-off, between participating banks.

You can use your preferred language/HTTP client tool to access Curlec API services. Curlec’s API is not limited to any programming languages.

You can use Curlec’s API services to set up mandates, collect one-off payments, check collection statuses, create payouts to your customers and so on.

Yes. You can host the payment page on your application platform, while integrating with Curlec’s API services.

Kindly reach out to us at support@curlec.com to request for the API documentation and for us to set up a testing account for you.

Please email us at support@curlec.com if you encounter an issue you could not resolve. We will get back to you as soon as possible.

Overview

Curlec is a FinTech company that makes it easy for businesses of all sizes to collect recurring payments and take control of their cash flow. We do this by building technology on top of banking payment infrastructure, such as Direct Debit, FPX and MasterCard/Visa.

Curlec services are suitable for businesses of all sizes that collect one-off and/or recurring payments with variable amounts. Curlec services are appealing whether you are looking for bank-to-bank payment options or payments via credit/debit cards.

We provide an online dashboard where you can create mandates and initiate payment collections. With all records in one place, we strive to make financial transactions with your customers clear and organised.

 

Alternatively, we provide a RESTful API stack which your developers could use and integrate Curlec services into your business application.

 

If you are an e-commerce, we offer plugins on ECWID and WooCommerce which you could use to access Curlec checkout options.

Broadly, there are 3 types of payments you can collect using Curlec services:

  • Direct Debit (recurring and one-off)
  • Credit/Debit cards (recurring and one-off)
  • Instant Pay (one-off) 

Here are some of our favourite reasons why:



1. Improved cash flow

  • We put you in control of collecting payments when they are due, reducing the risk of late and missing payments.

2. Flexibility

  • You can vary the collection amount date as long as it is below the maximum collection amount and frequency agreed.

3. Less admin work

  • We automate payment collections for you so that you have more time to focus on your business growth.

PayNet (Payments Network Malaysia Sdn. Bhd.) is the national payments network and shared central infrastructure for Malaysia’s financial markets. PayNet connects banks across Malaysia to facilitate financial transactions. Curlec utilises PayNet’s infrastructure to provide secure and reliable transaction services.

No. As Curlec only facilitates interbank transactions as a service provider, we are not required to be licensed by Bank Negara. As an intermediary, funds are never credited into Curlec.

Collections

Direct Debit is a payment method that allows you to collect payments from your customer’s bank account directly, without going through any card processing networks such as MasterCard or Visa.

There are many benefits associated with using Direct Debit for payment collection. 

 

1. Convenient

  • You and your customers will not have to worry about missing payment dates as recurring payments are automated.

2. Cheaper

  • The transaction fee for Direct Debit is significantly lower than other payment options like Visa/MasterCard.

3. Flexible

  • The payment collection date and amount are variable as long as the agreed maximum collection frequency and amount are not exceeded.

4. Safe

  • Direct Debit in Malaysia is operated by PayNet, which has a secure payment infrastructure tightly regulated by Bank Negara Malaysia.

5. Everywhere

  • More than 90% of Malaysians have an online banking account, which is the only requirement to set up Direct Debit.

The Direct Debit process is simple and straightforward:

  1. First, you have to set up an eMandate with your customer to agree on the collection terms.
  2. Once the eMandate is authorised, payments will be collected from your customer’s bank account on a recurring basis.
  3. The status of collection will be notified through email. Alternatively, the status is visible on your Curlec’s dashboard.

eMandate is an electronic form that is authorised by your customer that allows your bank to collect payments from your customer’s bank account directly. The form contains your customer’s details and collection terms.

After making sure that the information on the eMandate is accurate, your customers will click on “Proceed to FPX”. They will then be redirected to their online banking portal to approve a RM1 FPX transaction to complete the authorisation.

 

The purpose of this authorisation is to:

  1. Make sure that the customer’s bank account is active and legitimate.
  2. Inform your customer’s bank that your customer has allowed your bank to collect money from their bank account.

PayNet (Payments Network Malaysia Sdn. Bhd.) is the national payments network and shared central infrastructure for Malaysia’s financial markets. PayNet connects banks across Malaysia to facilitate financial transactions. Curlec utilises PayNet’s infrastructure to provide secure and reliable transaction services.

Yes. After a mandate is in place, in addition to recurring collections, you can manually generate one-off collections from the mandate as long as the maximum amount per transaction is not exceeded.

Curlec offers Instant Pay via FPX which allows you to collect one-off payments from your customers. Instant Pay does not require a mandate, but the transaction would need to be authorised by the customer. The settlement time is immediate.

Yes. You can set the start and end date for payment collections specific to each mandate.

Yes. You can set specific collection amounts and frequencies when setting up individual mandates. These settings can also be modified at a later date.

Yes. You can set up subscription plans for your customers to choose from when signing up for a mandate. Each subscription plan allows you to specify the collection amount, period and frequency.

Yes. You can modify the collection amount and date of a payment schedule as long as the maximum amount and frequency are not exceeded.

Direct Debit in Malaysia follows the schedule of Interbank GIRO (IBG) processing windows. Payments are settled latest on the next business day after the collection date.

Curlec’s online dashboard gives you status updates on all your collections. You will also receive email notifications for unsuccessful collections.

In cases where a collection is unsuccessful due to insufficient funds, we offer automatic retries and one-off payment links to combat those unsuccessful transactions.

No. Transaction fees only apply to successful transactions.

Yes. Curlec supports both one-off and recurring credit/debit card payments via MasterCard/Visa processing networks.

No. Currently, we only support payments in Malaysian Ringgit (MYR) for Direct Debit, Instant Pay and credit/debit cards.

The funds collected via Direct Debit and Instant Pay will be credited directly into your bank account.

Onboarding

As part of the signup process, we will need your business information and bank account details to register with PayNet. Curlec will facilitate the whole process for you.

Yes. We will provide you with a testing environment to try out our product features.

There is no limit to how many users can there be under an account. There are four user types that can be assigned to an account, with different levels of access to the dashboard.

There is a set up fee to open an account with Curlec and a monthly subscription fee to use our online dashboard. You can terminate our services at any point with a 30-day prior written notice.


Please contact our sales team for more information.

Security

Accordion Content
Curlec acts an intermediary between the merchant and their bank to process Direct Debit and FPX payments. Your money gets credited directly to your bank account without going through Curlec. Additionally, we comply to Malaysian banking standards and our software has been approved by Payments Network Malaysia (PayNet).
Curlec is a Personal Data Protection Act (PDPA) compliant company. We also encrypt your bank account details when it is stored in our database.
Yes. Your customers are protected through a maximum limit on the Direct Debit when the eMandate is set up. On top of that, end users also get a Curlec account where they can view and manage all their Direct Debit and FPX transactions.
Email us at support@curlec.com as soon as you become aware of an issue.
  • Include as much detail as possible, including steps for reproducing the issue
  • Do not exploit the vulnerability, except to demonstrate the issue to Curlec staff
  • Please do not disclose the issue to anyone else before we’ve rolled out a fix

Customer Experience

Yes. On the other hand, you would also see your customer’s name in your bank statement.

You can fill out certain fields on the eMandate form on behalf of your customers, then send it to them via a link for authorisation. Authorisation of a mandate requires customers to log in to their online banking portal and complete a RM1 FPX transaction.

Yes. As long as they have access to their email and a browser, they can authorise an eMandate or an Instant Pay from their mobile devices.

Yes. Your customers can create a Curlec customer account to monitor their personal Direct Debit and Instant Pay transactions. This is especially useful if the customer has signed up to multiple merchants who use Curlec.

Your customers have to create a Curlec customer account in order to terminate their mandates. You cannot terminate the mandates on their behalf.

By default, email notifications will be sent to your customers from a do-not-reply email address with Curlec’s domain. This option can be customised for emails to be routed through your company’s email server/website domain.

For Direct Debit, see the full list of supported banks from PayNet here.

 

For Instant Pay (FPX), see the full list of supported banks from PayNet here.

API Integration

Simply put, an application programming interface (API) provides a way for one or more applications to communicate and interact with each other.

Curlec’s API services allow integration with PayNet’s FPX service to securely perform transactions, both recurring and one-off, between participating banks.

You can use your preferred language/HTTP client tool to access Curlec API services. Curlec’s API is not limited to any programming languages.

You can use Curlec’s API services to set up mandates, collect one-off payments, check collection statuses, create payouts to your customers and so on.

Yes. You can host the payment page on your application platform, while integrating with Curlec’s API services.

Kindly reach out to us at support@curlec.com to request for the API documentation and for us to set up a testing account for you.

Please email us at support@curlec.com if you encounter an issue you could not resolve. We will get back to you as soon as possible.

Find out if Curlec works for you!

Schedule a Free Demo now by entering your contact details below.

Email: hello@curlec.com |  Tel: +603 7629 5701   | Unit 05-01, Tower A, Vertical Business Suite Avenue 3, Bangsar South 59200, KL.

© 2021 by Curlec Sdn. Bhd