Troubleshooting & FAQs

• Cause: Before connecting your account with the Wix platform, you need to set up Webhooks on the Curlec Dashboard. If you do not set up Webhooks, there may be connection errors.
  

• Resolution: Set up webhooks.

To set up Webhooks:

1. Log into the

   Curlec Dashboard

   and navigate to Account & Settings.

2. In the Website and app settings section, click Webhooks.

3. Click + Add New Webhook.

   

4. In the Webhook Setup pop-up page:

   1. Enter the Website URL as https://express.razorpay.com/wix/v1/webhook-handler.

   2. Enter a Secret for the Webhook endpoint. The secret is used for validation purposes.

      Handy Tips

      The secret that you enter here can validate that the Webhooks are from Curlec. Do not expose the secret publicly.

   3. Select the following events from the list of Active Events:

      • order.paid
      • refund.processed
      • payment.failed
      Handy Tips

      If you use this Curlec account to accept payments on your Wix site, you can set up only one Webhook on the Curlec Dashboard.

5. Click Save to enable Webhooks.

• Cause: This error message is displayed if the Webhook is not configured correctly on the Curlec Dashboard.
  

• Resolution: To fix this error, check the reasons and their solutions as mentioned below:

No. Wix does not support Subscriptions. The plugins that support subscriptions are Woocommerce, Magento and OpenCart.

Follow the troubleshooting steps given below:

1. Reinstall the Razorpay Wix plugin and ensure that your system meets all the requirements mentioned

   here

   .
2. If the issue persists after following these steps, contact our

   Support team

   . Provide the following information while creating a ticket:
   • Wix version
   • Razorpay for Wix plugin version
   • PHP version
   • Steps to reproduce the issue (Screen recording/Screenshots)
   • Error logs, if any
   • Staging website credentials (login URL, login id, and password)