Downtime Updates
View various downtimes, grouped across different payment methods.
Downtime is a period during which one or more payment options under-perform, leading to considerable delays in payment processing. These downtimes are due to technical issues or outages at Curlec's partner or issuing banks side. Curlec informs you about the downtime to communicate it to your customers.
Bank Downtimes Updates provides you with an overview of various downtimes grouped across different payment methods on your Curlec Dashboard. You can view the latest status of downtimes for netbanking and cards at any point in time. You can also view instrument details for downtimes such as Card Networks and Issuers in the Downtime Updates section on your Curlec Dashboard.
To view the downtime details:
- Log in to the .
- Click the Payment Methods Status icon in the top menu.
- Click View Details next to a payment method to view the associated downtimes. This screen displays the following information:
- Instruments related to the payment method.
- Upcoming maintenance activity.
- Past 30 days incidents, with downtime date, duration and severity levels.
Handy Tips
- The status is auto-refreshed every 5 minutes.
- You can also do a manual refresh after every 5 minutes.
Curlec identifies and sends you downtime updates via email for various payment instruments like cards and netbanking. Your customers will be able to view the downtime message on checkout, which will help them choose a payment method with a better success rate.
Watch Out!
We temporarily prevent customers from accessing payment instruments, which are bound to fail on checkout. For example, if all payments made via Netbanking are bound to fail, we show the option in a disabled state on checkout until it recovers. However, they can select an alternative instrument that is more likely to work to complete the payment successfully.
Handy Tips
This is an on-demand feature. Please raise a request with our
to get this feature activated.Curlec shares updates regarding downtimes on various payment methods at the checkout as shown:
- Card
Was this page helpful?