Frequently Asked Questions (FAQs)

Payouts are queued when your business account does not have sufficient funds to process a payout.

Instead of failing the payout, it is queued and processed when there are enough funds.

An Approval Workflow is a custom process you can create on your Dashboard to manage Payouts and teams. It sets limitations to the payout creation process. Such payouts will be processed only after the user/s have provided their approval.

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Payouts to cards are transactions that are processed to cards and card accounts. They can be initiated via traditional banking methods like NEFT or UPI, but they are processed via Visa Direct or Mastercard Send. This feature is only available via the

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1. The recipient receives the link on their email or mobile number and uploads their bank account information or UPI details.
2. This creates a Fund Account for the contact, to which the payout is then processed.

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You can add a Payout purpose under the Payout details while creating the Payout. Know more about

The maximum number of Payout Purposes you can add is 400. Contact

Currently, you do not have the option to edit or delete an existing Payout Purpose.

You can view the UTR along with the Payout on the RazorpayX Dashboard, under the Payouts tab in the Payout summary view.

No, you cannot make Payouts from the Razorpay Payments Dashboard. You have to log in to the RazorpayX Dashboard to

You cannot edit a Payout after you

Navigate to Payouts on the RazorpayX Dashboard and select the payout you want to add an attachment to. Click Upload on the right pane.

Refer to

Add the

The Onboarding process to RazorpayX has 2 steps. If your business falls in the approved category of businesses, you can start accepting funds in your business account. However, payouts can be made only once your KYC details have been submitted and verified.