RazorpayX Support

RazorpayX Users

To raise a support ticket:

1. Log in to the

   RazorpayX Dashboard

   .

2. You can raise a ticket in two ways:

   From My Account & Settings

   1. Navigate to user profile icon at the top-right corner and click My Account & Settings.

   2. Select Support Tickets Inbox and click + NEW QUERY.

   3. Select whether to:

      • Raise a new request
        .
      • File a grievance
        .

      Click Next.

      

   Need Help Widget

   1. Click the Need Help? button at the bottom-right corner of the screen.

   2. Click Write To Us in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.

   3. Select either of the following:

      • Raise a new request
        .
      • File a grievance
        .

      Click Next.

   

Raise a New Request

You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.

1. Select the category of the issue from the drop-down menu.

2. Write a description of the issue faced for our better understanding and attach images if available.

3. Enter the email addresses of other users who you wish to keep informed.

4. Click Submit.

   

File a Grievance

You can file a grievance when you are not satisfied with the support provided for a request you raised in the past.

1. Select the reason for you to file a grievance.

2. Mention your ticket reference number.

3. Click Next.

   

4. Write a description of the complaint and expectations and click Submit.

   

You have successfully raised a support request from the RazorpayX Dashboard.

RazorpayX Payroll

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