Question 1

1. Can I use RazorpayX as a freelancer/individual?

Accepted Answer

Unfortunately, we do not support freelancers/individuals on

RazorpayX

at the moment.

Question 2

2. What reports are available on RazorpayX platform?

Accepted Answer

Downloadable reports are available in every section of the dashboard. Currently only .csv and .xls based reports are available. Know more about

Reports

.

Question 3

3. How to generate Account Statement report?

Accepted Answer

Navigate to Account Statement on the RazorpayX Dashboard to generate the report. Know more about

Account Statement

.

Question 4

4. Is there a monthly invoice available for the charges deducted?

Accepted Answer

Yes, we provide monthly invoices. You can download the invoice from the Billing section of your Dashboard. Know more about

Billing reports

.

Question 5

5. What are Actionable Insights?

Accepted Answer

RazorpayX

Insights help businesses analyse and manage their expenses better and empower them to take more informed and impactful business decisions.

Question 6

6. If an account has access to both Razorpay and RazorpayX platforms, is there a combined transactions report for both platforms?

Accepted Answer

No,

Razorpay

and

RazorpayX

are different platforms. Transactions created on Razorpay will not show up on RazorpayX platform and vice versa, neither on dashboard nor reports.

Question 7

7. When I download reports from RazorpayX, the account numbers seem incorrect. What should I do?

Accepted Answer

In some cases, Google Sheets/Microsoft Excel/other similar applications delete the zeros from account numbers or round off contact numbers. To avoid this, ensure your numbers are not scientifically formatted.
For example, in Google Sheets, you can unselect the Convert text to numbers, dates and formulas checkbox, as shown.

Uncheck the checkbox on Google Sheets to retain original formatting

Question 8

8. How do I contact the support team if my issue is not resolved?

Accepted Answer

You can visit our

support page

to reach out to our support team.

Frequently Asked Questions (FAQs)

1. Can I use RazorpayX as a freelancer/individual?

2. What reports are available on RazorpayX platform?

3. How to generate Account Statement report?

4. Is there a monthly invoice available for the charges deducted?

5. What are Actionable Insights?

6. If an account has access to both Razorpay and RazorpayX platforms, is there a combined transactions report for both platforms?

7. When I download reports from RazorpayX, the account numbers seem incorrect. What should I do?

8. How do I contact the support team if my issue is not resolved?