Frequently Asked Questions (FAQs)

The customer can make a transaction to the bank account via a simple NEFT, RTGS or IMPS transaction from their preferred internet banking portal.

Yes, customers can visit their bank and fill out an RTGS form, or a NEFT challan with the beneficiary details provided by Razorpay and initiate a transfer from their account.

Exactly like a normal account! Here's an example:

Account Number: 11122219877893452 
IFSC: RAZR0000001 
Name: Acme Corporation

Your merchant billing label will be used as the name on your customer identifier.

Once the customer identifier is Closed, we will automatically refund all payments back to the source. Refunds are generally processed within 1 business day via the same mode used by the customer.

Currently, this feature is not available.

Yes, you can create customer identifiers in bulk. To do this, please contact our

A customer identifier can be closed in two ways:

• Automatically, by using the close_by option at the time of customer identifier creation, via Dashboard or API.
• Manually, from the Dashboard or using the API. Once a customer identifier is in closed state, customers cannot make payments to that account.

Check the

Currently, we do not support a bank transfer to an ICICI-based customer identifier, using a UPI PSP app.

Yes, we support RBL to RBL Internal Fund Transfer (IFT) transactions on Smart Collect RBL customer identifiers.

Currently, we do not support Google Spot integration on Smart Collect VPAs.

Currently, we support creation of Smart Collect VPAs in the live mode only.

Third-Party Validation (TPV) of bank accounts is a mandatory requirement for merchants in securities, broking and mutual funds operating in the BFSI (Banking, Financial Services and Insurance) sector.

As per Securities and Exchange Board of India (SEBI) guidelines, transactions must be made by the customers only from those bank accounts that were submitted to your business at the time of registration.

No. Smart Collect eliminates the need for manually verification of account details.

All you have to do is pass the customer's account details when creating the customer identifier. Razorpay verifies the customer's account details on every payment made to the customer identifier.

You can fetch the allowed_payers list using

Customer Identifiers support TPV validation for a maximum of 10 bank accounts.

Smart Collect 2.0 offers solutions that Smart Collect does not. With Smart Collect 2.0, you can:

• Collect and settle payments instantly from customers and third parties.
• Create alphanumeric Customer Identifiers as well as virtual UPI IDs to collect payments.

Customer Identifiers (CI) are 16-digit numbers used to collect funds via IMPS/NEFT/RTGS. Payments made to Customer Identifiers are settled instantly.

You must open an Escrow account if the end beneficiary is a third party. However, if your end beneficiary is a merchant/customer, you need a Current account.

You can open a

You can make payouts using the

Yes. You must update the Customer Identifiers when using the Smart Collect APIs. Smart Collect Customer Identifiers are numeric whereas Smart Collect 2.0 Customer Identifiers are alphanumeric. That is the only change you must make.

No, it is not mandatory. You can migrate from Smart Collect to Smart Collect 2.0 based on your business requirements.