Frequently Asked Questions (FAQs)

Razorpay processes millions of transactions daily, leveraging this extensive data to provide cost-effective customer protection. Our experience and established trust help us offer a higher level of protection and credibility that is difficult to achieve independently.

Razorpay Buyer Protection enhances customer trust, leading to higher conversion rates and more prepaid orders. It also promotes repeat business, boosting customer loyalty and improving your return on investment. Know how Razorpay Buyer Protection

The Razorpay Buyer Protection Program enhances your shopping experience by providing added assurance and protection when you make purchases through Razorpay. This program allows you to initiate claims and potentially receive a full reimbursement based on eligibility and provided information.

No, initiating a claim under the Razorpay Buyer Protection Program is free for buyers.

Refer to the

The process works as follows:

• You make a purchase and either receive incorrect/defective/damaged product or do not receive the product from the seller.
  • If you want to return a product, first initiate the return process with the seller. If the return is denied, you must wait before filing a claim with Razorpay.
  • If you do not receive the product, raise a complaint with the seller. If the seller refuses delivery, you must wait before initiating a claim with Razorpay.
• You initiate a claim with Razorpay, where eligibility is assessed and the seller's perspective is considered.
• Razorpay reviews your claim.
• If your claim is approved, Razorpay initiates and completes the refund. Know more about the

  Buyer Protection claim process and timelines

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If your claim is rejected, you cannot initiate it again.