RazorpayX Payroll Data Security and Customer Support | RazorpayX Payroll

Your data with Payroll is safeguarded by the following measures. We are accredited with robust certifications and we enforce strict pratices to keep your organisation secure. In case of queries, you can reach out to us via the

support channels

listed below.

Data Security

Payroll offers the following data security measures.

User Access & Controls

Payroll enables user-based access. This means we offer department, location, and custom attribute-based controls. This ensures that a user can only access data relevant only to their team. Know more about

user roles

For example, an HRBP will only be able to access salary data of employees under their purview.

SOC 2 Compliant

Payroll is SOC 2 compliant. This certification signifies our adherence to the highest standards of data security, availability, and confidentiality.

Two-Factor Authentication (2FA)

To ensure security beyond passwords, Payroll incorporates Two-Factor Authentication (2FA). This additional layer of authentication ensures that unauthorised individuals are barred from accessing your accounts.

Know more about

Two-Factor Authentication

Single Sign-On

With the Google Single Sign-On (SSO) feature on Payroll, we enhance user access efficiency and security. SSO simplifies access to Payroll through a unified login, reducing password fatigue for employees.

This not only enhances productivity but also strengthens data security by eliminating the need for multiple credentials, which ensures a hassle-free and secure user experience.

Customer Support

We provide a prompt and personalised assistance throughout an organisation’s payroll journey on Payroll.

Dedicated Account Manager (AM): Your AM is well-versed in your specific Payroll setup, providing proactive support, addressing concerns, and ensuring optimal utilisation of Payroll's capabilities.
Agile Chat and Email Support: Our payroll experts promise you with real-time assistance, clarifications and solutions to your queries to ensure uninterrupted operations.
Additional Service - Dedicated Implementation Manager: For an extra layer of assistance during the implementation phase, a dedicated Implementation Manager is available at an additional cost. This specialist ensures a smooth onboarding process, guiding you through setup, configuration, and your first Payroll.

Data Security & Support