Issue Refunds

Full and Partial Refunds

Refunds can be made either in full or in part.

• Full Refund
  You can refund the entire amount that you received in the payment.

• Partial Refund
  You can refund part of the amount received in the payment. You can issue multiple, partial refunds as long as their sum does not exceed the captured amount.

A payment moves to the refunded state only when the entire amount is refunded to the customer. In case of partial refunds, the payment continues to remain in the captured state till the entire payment is refunded.

Issue Refunds

Issue Refunds Using Dashboard

To issue refunds:

1. Log in to the Dashboard.
2. Navigate to Transactions → Payments.
3. Select the payment for which a refund is requested. The payment should be in the captured state.
4. Scroll to the Refund section and click Issue Refund.
5. In the amount field, enter an amount lesser than the captured amount for issuing a partial refund. By default, the entire amount will be refunded.
6. Review the fees that will be levied for the refund to be processed instantly.
7. Click the Issue Full Refund or Issue Partial Refund button, depending on the amount to be refunded.

Issue Refunds Using API

• To create a normal refund, use the

  Create a Normal Refund API

  .

Related Information

• About Refunds

• Normal Refunds

• Refunds FAQs