Intelligent Payouts
Find out how Intelligent Payouts reduce the risk of delayed payments via RazorpayX.
Intelligent Payouts detects downtimes or degradations at Razorpay's partner or beneficiary banks' side and prevents the money from being blocked for T+3 days. Downtimes refer to the time period when payouts underperform, leading to considerable delays in processing.
Intelligent Payout feature also reduces the chances of payouts being
. With this, we aim to streamline online transactions and ensure a smoother payout experience for you.If the beneficiary or the partner bank experiences downtime after a payout is made, the payout enters a queued
state.
Watch Out!
Intelligent payouts is available by default for Current Account users. RazorpayX Lite users must consume payout.failed
- You receive a
payout.queued
webhook event to inform you of thestatus_details
.- The reason is either
beneficiary_bank_down
orgateway_degraded
.
- The reason is either
- If the issue is resolved within the defined SLA, the payout is
processed
. - If the issue is not resolved within the defined SLA, the payout is moved to the
failed
state and you receivepayout.failed
webhook event. - You can choose to
cancel
payouts inqueued
state from the RazorpayX Dashboard or via API.
Know more about
.You can customise the SLA by contacting our
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