RTO Intelligence | Razorpay COD & Magic Checkout

Use RTO Intelligence to detect incorrect/non-serviceable addresses. This allows COD & Magic Checkout to decide whether to show a particular customer the cash on delivery option based on their buying history, thus increasing the delivery percentage and reducing RTO rates.

Steps

To use RTO intelligence:

Log in to the Dashboard.
Navigate to Magic Checkout → Setup and Settings → RTO Settings.
Turn on Enable RTO Intelligence. This automatically disables the cash on delivery option in case of high-risk customers who often return products on delivery resulting in damaged products during transit, high returns, refund issues, and so on.
Click Enable RTO Intelligence in the confirmation pop-up modal.

Watch Out!

To enable RTO Intelligence, you must activate Magic Checkout.

To activate Magic Checkout:

Click Activate under Enable RTO Intelligence.
On the Checkout Settings page, turn on Enable Magic Checkout.
Click Save Settings.

Enable Magic Checkout to activate RTO Intelligence

Next Steps

Integrate with

Logistics Partners

like Shiprocket, Delhivery, iThink Logistics, Unicommerce and ClickPost to easily fetch order status.