Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about Razorpay Subscriptions and Subscription links.
We support Subscriptions for a maximum duration of 100 years. The number of billing cycles depends if the subscription is billed daily, weekly, monthly or yearly.
No. You cannot update or delete a Plan. You should create a new Plan. Alternatively, you can duplicate and modify an existing Plan as per your requirements.
To duplicate a Plan:
- Log in to the Dashboard and click Subscriptions under PAYMENT PRODUCTS in the left menu.
- Go to Plans and click on the required Plan Id.
- Click the Duplicate Plan icon in the top-right corner of the pop-up, as shown in the screenshot below.
- Edit the plan details as required and click Create Plan.
No. You do not need to capture the RM 5.00 token authorisation payment used to validate a customer's card . This amount is auto-refunded to the customer.
Yes. You can update details such as the plan amount, duration and quantity of a Subscription, even if it is live. Refer to the
for more details.Watch Out!
You can only update a Subscription authorised using cards and not via UPI and Emandate.
You can only update a Subscription when it is in authenticated and active states. There is no state change when you update a Subscription. Know about
Only the business can pause a subscription. Customers cannot pause it.
Subscriptions in the active state can be paused. You cannot pause a Subscription in any other state. Refer to the
You can pause a Subscription:
- .
- .
You can resume a Subscription:
- .
- .
Yes. You can cancel a Subscription:
- .
- .
You can set up the
webhook event to get a notification when your customer cancels their Subscription. Know more about .Was this page helpful?