Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about RazorpayX Payroll.
Your account may be deactivated due to inactivity for an extended period. We hibernate your account if you have not used Payroll to
for an extended period of time.Yes, you can reactivate your Payroll account.
with the reason for your inactivity and the plan for future Payroll usage to reactivate.Yes, it is mandatory. You can use other payroll modules such as Leave and Attendance, Resignation, Bonus and more in addition to the core payroll module. Core payroll includes finalising and executing payroll. Know more about
.No. You must use the core payroll module to access supplementary modules such as Bonus, Attendance, and more.
You can set up user roles and provide or restrict access to certain modules on the Payroll Dashboard.
For example, you can create a user role: Human Resource, configure permissions for the user role and assign it to employees. The assigned employee/s start to have access to the permitted Payroll modules.
Know how to
. Navigate to Settings → User Roles on the Dashboard.If your payment status shows In Progress, it means that Payroll is awaiting payment confirmation status from the bank.
Please wait for confirmation from the bank. You can also check the status in the Ledger on the Payroll Dashboard. Know more about the
and the .2. We processed the salaries. The payment status is successful but is yet to be credited to my employees. What to do now?
If your payouts are processed successfully, yet the amount is not credited, please wait for 3 days for the payment to reflect in the employees' accounts.
You can retry the payment from Reports → Ledger on the
after 3 days. Know more about .3. How long does Payroll take to process payments? By when should we prepare the monthly payroll for execution?
Refer to the
to understand how long Payroll takes to process salary payments. You can also check the .Payroll automates the monthly payroll calculations, so you need not manually prepare the monthly payroll. However, we recommend you execute payroll before the
.Transferring funds to your Payroll account updates your Payroll balance. Know more about
in Payroll.Payroll takes up to 24 hours to identify a successful fund transfer transaction and update your Payroll account balance. This is due to the dependency on the banking systems.
2. How do I know if my fund transfer transaction is unsuccessful? Why was it unsuccessful and how do I resolve it?
We inform you the transaction status through your registered email.
Fund transfers may be unsuccessful or delayed due to the following reasons:
- You transferred the funds on a non-working day such as on bank holidays or Sundays.
- You transferred funds from a non-whitelisted bank account source. Fund transfer is only possible via validated accounts.
- Your bank account details could be incorrect.
Know more about
.To resolve this, retry the payment using the steps mailed to your registered email address.
3. We transferred funds to the Payroll account today and the payroll execution date is tomorrow. Will my transactions be successful?
Your transactions are successful with a delay. It takes up to 24 hours for the transferred funds to reflect as balance on your Payroll account.
To ensure timely payroll payouts, you must transfer funds at least 24 hours before you execute payroll.
We highly recommend that you do not process employees' salaries on non-working days or banking holidays to reduce the risk of delayed payments.
No, there is no minimum or maximum limit for transferring funds.
6. We are unable to transfer the funds from our Axis account to Payroll's Axis account available on the Dashboard. The account number says it is invalid. How to resolve this?
It is possible you encounter errors while transferring funds from your personal/corporate Axis account to Payroll's Axis account. Follow the given steps to troubleshoot:
- On this Axis netbanking portal:
-
Select Other Bank Payees instead of Axis Payees if you use Axis Bank's Corporate Banking portal.
-
Select Other Bank under Payee if you use Axis Bank's Retail Banking portal.
Watch Out!
You can transfer funds to Payroll only via Netbanking.
-
- Enter the account number and IFSC available on the Money Transfer page to add funds. You can transfer the funds to your Axis account between 1:30 am-9:30 pm. Know more about .
Following are the frequently asked questions about compliance payments.
When you
, you disable Payroll from automating the compliance deductions.For example, an employee contributes ₹2,000 towards ESIC (total of employee and employer's contribution).
If you clear the ESI setting check box, you are disabling Payroll from making the ESI payments automatically to the ESIC.
- The ESI deduction continues to appear on the employee's payslip to maintain payroll and payslip accuracy.
- Payroll does not deduct the ESI contribution when you execute payroll.
- You must pay the statutory dues to the respective compliance departments (ESIC here) manually and externally.
To modify compliance payments settings:
-
Log in to the
. -
Navigate to ADMIN OPTIONS → Settings → Payments & Compliance Setup → Edit.
-
Clear the relevant check boxes in the Compliance Payments Settings section.
Due to
applicability, Provident Fund (PF) is automatically cleared.
You have successfully disabled Payroll's automatic deduction of compliance payments.
Ensure you make the compliance payments externally with the respective departments
to avoid government notices and penalties.3. I have disabled compliance payments for my organisation. Does Payroll deduct the money required to make compliance payments from my account balance?
No, Payroll does not deduct any amount from your account balance towards compliance payments as you have disabled compliance payment settings. You must make the payments manually and externally.
4. Why do compliance payments deductions appear in my employees' payslips even after I have disabled them on the Dashboard?
The compliances continue to appear on your employees' payslips as the payments are mandatory for employees. After disabling compliance settings, it is your responsibility to make the compliance payments
.The Karnataka government has introduced 2 Factor Authentication (2FA) which mandates OTP verification from the organisation's administrators. As a result, Payroll is unable to automate PT payments for Karnataka-based employees.
No, the PT 2FA rule change applies only to employees in Karnataka. Payroll will continue automatically making PT payments on the respective due dates for the rest of the states.
Yes, TDS and ESIC payments are unaffected. Know more about the
.No, you need not register your employees on the PT portal. You only need to make the PT payments before the due date.
To check the PT amount payable to the Karnataka government:
- Log in .
- Navigate to ADMIN OPTIONS → Reports in the left menu.
- Click Salary Register.
- Use the PT Location filter to list the employees whose PT payments you must make.
- Scroll horizontally against the employees' names to view the PT amounts.
The amount mentioned in the PT column is the PT amount payable to the government.
6. I have already executed the payroll for the month. Will Payroll process my PT payments for Karnataka-based employees?
No, Payroll is unable to process PT payments for Karnataka-based employees. We refund the PT amount to your Payroll wallet. You must make the PT payments for your employees.
Ensure you make the pending PT payments to the Karnataka government by 20th of the month. Know more about the
.Follow the steps listed to
.When you finalise payroll, the amount displayed on the Run Payroll pages does not include the PF payments you are yet to make to the EPFO.
However, your employees' net pay/in-hand salary is paid after considering the PF deductions.
For example, consider the following:
The amount displayed on the Run Payroll page is ₹900 * the number of employees. The ₹100 is excluded on the Run Payroll page, but continues to appear on the employees' payslip as a PF deduction. This is in place due to the PF rule change.
In such cases, the following are applicable:
- You can load ₹900 (multiplied by the total number of employees) into your Payroll wallet to process the monthly payroll.
- You must remit the ₹100 to the EPFO (due to Payroll temporarily pausing automated PF payments). Follow the steps to .
We maintain the above calculation to generate accurate payslips for your employees.
Starting August 2024, automated Provident Fund (PF) registration and payments for employees is temporarily unavailable on Payroll. This is due to EPFO mandating 2-factor authentication during EPF Portal login.
You must manually register employees for PF via the EPF portal. However, you can continue to collect employees' details for PF via the Payroll Dashboard.
Payroll uses your EPF login credentials to automate PF registration and payments for employees. This is no longer possible due to mandatory 2-factor authentication during EPF login.
Yes. The 2FA mandate during EPF login affects your August month's PF payments.
We credit back the PF payments' amount to your RazorpayX Payroll account. You can use the PF ECRs (available on the Payroll Dashboard from September 5 onwards) to manually make PF payments for your employees.
Know how to
.You can download the PF ECR file from the Payroll Dashboard and make the PF payments directly via the EPF portal.
- PF ECR files are available on the Payroll Dashboard from the 5th of the following month.
- Navigate to Run Payroll and click here in the Urgent: PF payment is pending warning.
Know how to
.You need not pay TDS on Razorpay charges unless the charges are more than ₹30,000. If Razorpay charges are more than ₹30,000, you can deduct TDS using Payroll, or pay it manually.
Know more about
.Yes, your TDS increases as providing a bonus is an addition to the employee's salary. Know how bonus on top of salary affects TDS and how
.3. Why is the TDS deducted from my salary higher than the previous month, due to which my in-hand salary is also less?
Your in-hand salary is less due to a higher TDS deduction applicable on the bonus/addition you received. We deduct it in the same month you receive it.
Suppose we do not deduct the increased TDS in the current month. In that case, employees must pay the TDS shortfall in the following months. As a result, the in-hand salary also reduces for the following months even if the bonus was only for the current month.
Know how bonus on top of salary affects TDS and how
.4. We received a notice from TRACES with the subject 'Regular Statement filed is processed with defaults and/or PAN errors u/s 200A.' Why did we receive this and what needs to be done?
You receive such an email when you file returns against an inoperative PAN of the employee/contractor. Due to an inoperative PAN, TDS is deducted at 20%. To verify this, download the Justification Report from the TRACES portal.
Payroll does not support revised filings. Please log in to the TRACES portal and rectify the TDS excess/shortfall.
Employees receive their Form 16 after the end of the financial year, around June. Know more about
.We mail the unsigned Employee Form 16s to your employees' email ids.
However, we can mail your employees only if Payroll handles your 24Q filing. This is usually enabled by default for all organisations. You can check if you have enabled 24Q under Settings → TDS Filing Setup on the
.No. Payroll does not provide Form 16A by default. You can
to request Form 16As and mention the following in your email:- The Contractor's name and PAN.
- The quarter for which you need the Form 16A.
However, you can request Form 16A only if you have used Payroll to pay your contractors and file 26Q returns. Know more about
.There are three ways in which you can pay bonuses to your employees:
- Use the .
- Make for bonus payouts.
- Add bonus as an to the monthly salary.
You can
to pay an instant bonus to your employees.1. Our leaves are carried forward to the next financial year even if we did not configure that. Why?
By default, Payroll automatically carries forward the unused paid time off (PTOs) to the next financial year.
To modify or remove carrying unused leaves forward to the next year, refer to the
and configure it to 0/none.If LOP days do not match your calculations, it may be because LOP is calculated using total working days in the month instead of the total number of days in the month. Know more about
.We recommend adding the employee's personal email address as an alternative mode of communication.
We email the necessary documents such as payslips, relieving letter, Form 16 and more to your employee's personal email id.
We support NEFT and IMPS to process the employee's full and final settlement. However, we recommend using NEFT as the default payment mode. Know more about
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