Sample Payloads When Status is Needs Clarification
List of webhook events and associated payloads when the account is in Needs Clarification state.
{"entity": "event","account_id": "acc_H7Tba8KmUr255a","event": "product.payment_gateway.needs_clarification","contains": ["merchant_product"],"payload": {"merchant_product": {"entity": {"id": "acc_prd_H7TsOEbwlqe5aY","merchant_id": "acc_H7Tba8KmUr255a","activation_status": "needs_clarification"},"data": {"requirements": [{"field_reference": "legal_info.pan","resolution_url": "/accounts/acc_H7Tba8KmUr255a","status": "required","reason_code": "needs_clarification"},{"field_reference": "individual_proof_of_address.aadhar_back","resolution_url": "/accounts/acc_H7Tba8KmUr255a/stakeholders/sth_JI1ADtXrE6OHI2/documents","reason_code": "needs_clarification","description": "The document attached is not legible. Please resubmit a clearer copy","status": "required"},{"field_reference": "individual_proof_of_address.aadhar_front","resolution_url": "/accounts/acc_H7Tba8KmUr255a/stakeholders/sth_JI1ADtXrE6OHI2/documents","reason_code": "needs_clarification","description": "The document attached is not legible. Please resubmit a clearer copy","status": "required"}]}}},"created_at": 1622008278}
{"entity": "event","account_id": "acc_JNuCwk8oQ59DKR","event": "product.payment_links.needs_clarification","contains": ["merchant_product"],"payload": {"merchant_product": {"entity": {"id": "acc_prd_JNuIbL01ZYCXas","merchant_id": "acc_JNuCwk8oQ59DKR","activation_status": "needs_clarification"},"data": {"requirements": [{"field_reference": "business_name","resolution_url": "/accounts/acc_H7Tba8KmUr255a","status": "required","reason_code": "needs_clarification"},{"field_reference": "individual_proof_of_address.aadhar_back","resolution_url": "/accounts/acc_H7Tba8KmUr255a/stakeholders/sth_JI1ADtXrE6OHI2/documents","reason_code": "needs_clarification","description": "The document attached is not legible. Please resubmit a clearer copy","status": "required"},{"field_reference": "individual_proof_of_address.aadhar_front","resolution_url": "/accounts/acc_H7Tba8KmUr255a/stakeholders/sth_JI1ADtXrE6OHI2/documents","reason_code": "needs_clarification","description": "The document attached is not legible. Please resubmit a clearer copy","status": "required"}]}}},"created_at": 1650961595}
{"entity": "event","account_id": "acc_JNraR8O85H1atC","event": "account.needs_clarification","contains": ["account"],"payload": {"account": {"entity": {"id": "JNraR8O85H1atC","entity": "merchant","name": "Test account","email": "gaurav.kumar@example.com","activated": true,"activated_at": 1650951410,"live": true,"hold_funds": true,"pricing_plan_id": "C4uidYkQYsDdgX","parent_id": null,"website": "","category": "8211","category2": "pvt_education","international": false,"linked_account_kyc": false,"has_key_access": false,"fee_bearer": "platform","fee_model": "prepaid","refund_source": "balance","billing_label": "Test account","receipt_email_enabled": true,"receipt_email_trigger_event": "authorized","transaction_report_email": ["gaurav.kumar@example.com"],"invoice_label_field": null,"channel": "axis2","convert_currency": false,"max_payment_amount": 50000000,"max_international_payment_amount": null,"auto_refund_delay": null,"auto_capture_late_auth": false,"brand_color": null,"handle": null,"risk_rating": 3,"risk_threshold": 8,"partner_type": null,"created_at": 1650949582,"updated_at": 1650951410,"suspended_at": null,"archived_at": null,"icon_url": null,"logo_url": null,"org_id": "100000razorpay","notes": [],"whitelisted_ips_live": [],"whitelisted_ips_test": [],"whitelisted_domains": [],"merchant_detail": {"contact_name": "Test webhook","contact_email": "gaurav.kumar@example.com","contact_mobile": "9000090000","contact_landline": null,"business_type": "4","business_name": "Test account","business_description": null,"business_dba": "Test account","business_website": "","business_international": false,"business_paymentdetails": null,"business_registered_address": "Kormangala ","business_registered_address_l2": null,"business_registered_country": null,"business_registered_state": "KA","business_registered_city": "Bengaluru","business_registered_district": null,"business_registered_pin": "560068","business_operation_address": "Kormangala ","business_operation_address_l2": null,"business_operation_country": null,"business_operation_state": "KA","business_operation_city": "Bengaluru","business_operation_district": null,"business_operation_pin": "560068","promoter_pan": "DAZPK0968P","promoter_pan_name": "Gaurav Kumar","business_doe": null,"gstin": null,"p_gstin": null,"company_cin": "L21091KA2019OPC141331","company_pan": "ABCTY1234D","company_pan_name": null,"business_category": "education","business_subcategory": "schools","business_model": "Please give a brief description of the nature of your business. Please include examples of products you sell, the business category you operate under","transaction_volume": null,"transaction_value": null,"website_about": null,"website_contact": null,"website_privacy": null,"website_terms": null,"website_refund": null,"website_pricing": null,"website_login": null,"steps_finished": "[]","activation_progress": 80,"locked": true,"activation_status": "needs_clarification","bank_details_verification_status": "initiated","poa_verification_status": null,"poi_verification_status": "initiated","clarification_mode": "email","archived": 0,"allowed_next_activation_statuses": ["under_review"],"reviewer_id": null,"issue_fields": "aadhar_front,aadhar_back","issue_fields_reason": "Invalid doc","internal_notes": "Invalid doc","marketplace_activation_status": null,"virtual_accounts_activation_status": null,"subscriptions_activation_status": null,"submitted": true,"submitted_at": 1650951410,"transaction_report_email": null,"bank_account_number": "1234567890","bank_account_name": "Gaurav Kumar","bank_account_type": null,"bank_branch": null,"bank_branch_ifsc": "HDFC0000186","bank_beneficiary_address1": null,"bank_beneficiary_address2": null,"bank_beneficiary_address3": null,"bank_beneficiary_city": null,"bank_beneficiary_state": null,"bank_beneficiary_pin": null,"role": null,"department": null,"created_at": 1650949582,"updated_at": 1650953650,"activation_flow": "whitelist","international_activation_flow": "whitelist","live_transaction_done": 0,"kyc_clarification_reasons": null,"kyc_additional_details": null,"additional_websites": [],"estd_year": null,"authorized_signatory_residential_address": null,"authorized_signatory_dob": null,"platform": null,"fund_account_validation_id": null,"gstin_verification_status": null,"date_of_establishment": null,"activation_form_milestone": "L2","company_pan_verification_status": "initiated","cin_verification_status": "initiated","company_pan_doc_verification_status": "initiated","personal_pan_doc_verification_status": null,"bank_details_doc_verification_status": null,"msme_doc_verification_status": null,"shop_establishment_number": null,"shop_establishment_verification_status": null,"client_applications": [],"business_suggested_pin": null,"business_suggested_address": null,"fraud_type": null,"bas_business_id": null,"iec_code": null},"fee_credits_threshold": null,"amount_credits_threshold": null,"refund_credits_threshold": null,"balance_threshold": null,"display_name": null,"activation_source": "primary","business_banking": false,"second_factor_auth": false,"restricted": false,"default_refund_speed": "normal","partnership_url": null,"external_id": null,"product_international": "0000000000","signup_source": null,"dcc_markup_percentage": 7,"purpose_code": null}}},"created_at": 1650951410}
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