Category: Guides

6 Best Practices to Minimise Customer Chargebacks

So what are chargebacks? Chargebacks serve as a safeguard for customers, allowing them to seek refunds for fraudulent transactions or unsatisfactory purchases. And with an increasing emergence of online stores in Southeast Asia, customer chargebacks have become a pressing concern. Though they are designed to protect consumers, they pose a cash flow risk for merchants, […]

5 Must-Have Pages for Your Company Website

There’s no doubt that Malaysia’s e-commerce industry is booming – hitting the RM1 trillion mark in 2021. Today, it’s proving to be both an opportunity and challenge for online businesses to stand out. That’s why you’ll need a company website. It stands as the face of your brand – where you must skillfully balance customer […]

Part 2: 5 Steps to Market Your E-Commerce Startup

Welcome to Part 2 of our guide to kickstarting your e-commerce startup! If you haven’t read Part 1, we highly recommend you do. In this instalment, we’ll dive into the critical elements to market your e-commerce startup. So, whether you’re a budding entrepreneur or a seasoned business owner, this guide will equip you with the […]

Part 1: 5 Steps to Kickstart Your E-Commerce Startup

Welcome to the first part of our guide on kickstarting your e-commerce startup in Malaysia! Starting an e-commerce business is an exciting journey filled with opportunities. At 80% of internet penetration, Malaysia’s e-commerce landscape is going strong. Whether you’re an aspiring entrepreneur or a budding startup, laying a strong foundation is crucial for success. So […]

3 Factors Affecting Your Transaction Success Rates

In this exciting era of digital payments, it’s evident how much has changed over the years. We’ve seen payment methods evolve tremendously and with that, there is a term you should know: transaction success rate. This term is a huge deal and rightly so. “Why?” you might ask. Because it affects how your business gets […]

Subscription Business Model: How It Can Provide Consistent Revenue

Picture this: you’re scrolling through your Instagram feed and you come across an ad. It’s for a streaming service with the latest series or a monthly box with curated products. Sounds intriguing? Well, that’s just the tip of the iceberg that is subscriptions. In Malaysia, the subscription business model is gaining momentum, capturing the attention […]

All You Need to Know: Digital Payment Methods in Malaysia

In today’s fast-paced world of all things e-commerce, it’s crucial for businesses to offer a variety of digital payment methods to stay ahead of the game. Why? Due to ever-evolving technology, fierce competition in the market, and meeting your customer’s expectations. After all, who wants to deal with complicated payment processes?  It’s about making it […]

Curlec + Xero: When Payments Meet Bookkeeping

We’ve all been there. You sell a product or service, raise an invoice, and then, you have to wait for the customer to pay. There is nothing more frustrating.  Cash flow problems are common concerns for businesses, big or small. And as business owners, when you don’t have an efficient process in place to get […]

Curlec Year In Review: New Investors, New Features, New Beginnings! 🚀

In a blink of an eye, 2022 is coming to an end. Where did time go? We at Curlec have been busy. After a whirlwind 2021 that brought us the new normal, 2022 was a year of new beginnings. New investors, new features, new products – all with the aim to support and propel the […]

Why You Should Be Billing Your Customers On A Recurring Basis

From fresh flowers to coffee machines and yes – even cars, recurring billing has come a long way from its traditional use cases of utilities and rent. At the heart of it lies a shift in consumer buying habits. Hunting for overall experience, rather than just product. Becoming a user, but not necessarily an owner.  […]