Refunds and Reversals

You can create refunds and reversals in 2 cases:

The base transaction amount is refunded
You can refund the base transaction amount with or without reversing the platform and third-party fees.
The platform and third-party fees are reversed
You can reverse the platform and third-party fees with or without refunding the base transaction amount.

Create Refund Without Reversals

To create refunds without reversals, you can process

Normal

Instant Refunds

using our APIs. Know more about

Instant Refunds

Create Refund With Reversals

Sub-merchants can process refunds from their Dashboards. Alternatively, you (the Platform) can process refunds on behalf of sub-merchants. If you are processing the refund, you can specify whether the platform fees should also be refunded or not using the

Refund Payments and Reverse Transfer from a Linked Account

API.

Create Reversals Only for Platform or Third-Party Fees

Every platform fee or third-party fee is linked with a Transfer. To reverse the platform or third-party fees, use the

Reverse a Transfer API

Create Refund Without Reversals

Create Refund With Reversals

Create Reversals Only for Platform or Third-Party Fees

Related Information