Disputes - Dashboard Actions
View, accept or contest Disputes from the Razorpay Dashboard. Subscribe to webhook events.
You can use the Razorpay Dashboard to perform the following actions:
Follow the steps given below to view dispute details from the Razorpay Dashboard.
To view disputes:
- Log in to the .
- Select Transactions from the left menu and click View All on the Disputes tab.
- A list of all the disputes is displayed.
- Click a Dispute ID to view the details of the order.
- View all the disputes raised by your customer using
- View the details of a dispute by providing the dispute ID using
In case the customer's dispute is valid, you can accept the dispute.
When you accept a dispute:
- The corresponding amount will be deducted from your Razorpay account balance.
- The dispute's status will be changed to lost.
Handy Tips
You can accept only those disputes that are in open state and fall within the respond by date.
Follow the steps given below to accept disputes from the Razorpay Dashboard.
To accept disputes:
- Log in to the .
- Select Transactions from the left menu and click View All on the Disputes tab.
- A list of all the disputes is displayed.
- Click a Dispute id. The dispute details appear on the right as shown:
- Click Accept Dispute.
- Click Yes Accept to confirm. The amount will be deducted from your Razorpay account balance.
Accept a dispute using the
.In case the goods or services have been provided to the customer, you can contest the dispute and submit the proof of deliveries, invoices or any other authorised proof of product/service delivery as evidence.
Follow the steps given below to contest disputes and submit evidence from the Razorpay Dashboard.
To contest disputes:
- Log in to the .
- Select Transactions from the left menu and click View All on the Disputes tab.
- A list of all the disputes is displayed.
- Click a Dispute id. The dispute details appear on the right as shown:
- Click Contest & upload evidence.
- You can choose to contest the dispute for the full payment amount or a partial amount. To contest for partial amount, click Edit and enter the amount you want to contest.
- In the Explanation field, provide the reason why the dispute is invalid.
- In the Supporting Evidence section, select the evidence type in the Add Document field and upload the document. You can upload multiple documents to support your claim. The supported document types are: PDF, PNG and JPG.
- Click Submit Evidence.
- Click Yes Accept to confirm.
- Contest a dispute using
- Upload supporting documents using
- for additional help with disputes.
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