Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about Razorpay Affordability Widget.


Find answers to the commonly asked questions about the Affordability Widget.

1. What customisations are possible in the widget?

You can customise the following options:

  • Offers
  • Payment Methods
  • Theme

Know more about the

.

2. Can I disable offers?

Yes, you can disable offers and your customers will not be able to view them on the widget. This will not impact the checkout; customers will be able to view the offers on the checkout.

Know more about how to

.

You can also disable

, and options on the widget.

3. How can I alter the appearance of the widget?

You can alter the appearance of the widget using the following options:

  • Customise the theme colour.
  • Change the heading colour and font size.
  • Change content colour and font size.
  • Change link colour and font size.
  • Change footer colour, font size and logo variants.

Know more about

.

4. What is Checkout from Affordability Widget and how does it benefit my business?

is a feature that allows customers browsing EMI plans via the Affordability Widget on your website to directly checkout from the Widget itself. This enables a frictionless checkout journey for customers.

This feature is projected to increase the conversion rate from Widget to Checkout from 2.7% to 5-10%, thereby benefiting your business by improving customer experience and increasing sales.

5. What does the customer journey look like after integrating Checkout from Affordability Widget?

Below is the customer journey:

  1. Customers view the existing plans and offers on the widget, choose an eligible payment instrument or offer, and click Buy now.

  2. They are redirected to your checkout page, where they enter their contact and shipping details and proceed to checkout.

  3. They are then redirected to the Razorpay checkout if you have integrated the widget with our

    . If not, they are redirected to your custom-built checkout.

  4. Once redirected to our Standard Checkout, the payment option or offer the customer selects on the widget appears pre-selected on checkout.

  5. They enter the relevant details and complete the payment.

Checkout from widget

6. What are the prerequisites to enable the Checkout from Affordability Widget feature?

Watch Out!

This is an on-demand feature. Write to us at

to get this feature enabled on your account.

7. Will the Checkout from Affordability Widget feature affect my website's page load time?

No, the Checkout from Affordability Widget feature will not impact your website's page load time.


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