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Integration and Setup

Follow the build integration steps to integrate Razorpay Secure with your Shopify store.
Follow the steps given below to connect Razorpay Secure with your Razorpay Curlec account:
  1. When you try to reconnect, you will get the following screen. Click Manage. reconnect Razorpay Secure
  2. You will be redirected to a landing page. Click I am an existing user.
  3. Scroll down and click Login.
Handy TipsMake sure you log in with owner credentials to connect Razorpay Curlec with Shopify successfully.
  1. Click Activate on the activation screen on your Shopify Dashboard.
    Shopify Authorize
Razorpay Secure now appears as a Payment Gateway on your Shopify Store checkout.
This completes your integration.
The Activate button may be disabled due to the plugin being integrated into another account or keyless authentication not being enabled. To enable the Activate button:
  • Check for Integration with Another Account: Verify if you have integrated your Shopify Store with a different Razorpay Curlec MID. If yes, revoke access under applications and retry the Razorpay Secure integration steps.
  • Enable Keyless Authentication: Ensure keyless authentication is enabled from Razorpay Curlec’s end. To enable keyless authentication contact our Support team.
This error occurs when there is a discrepancy between the email IDs used in Shopify and Razorpay Curlec.
You can update the email ID on Razorpay Curlec to match the one used in Shopify. Verify that the email ID associated with owner access on Razorpay Curlec matches the one used in Shopify.
No, API keys are not required to integrate a payment app with Shopify. OAuth is used to handle the authentication process.
To uninstall any Razorpay Curlec payment app from your Shopify store, follow these steps:
  1. Log in to your Shopify admin panel and navigate to Settings→Payments.
  2. Click Add payment methods.
  3. Click Search by provider and type Razorpay Curlec. This will show all the Razorpay Curlec payment apps installed on your Shopify store. Click the Razorpay Curlec app that you wish to uninstall.
  4. Scroll down to the bottom and click the Uninstall button to remove the app from your Shopify store. Uninstall the app
This will successfully uninstall the selected Razorpay Curlec payment app from your Shopify store.
After migrating your website to Shopify, you need to integrate with the official Shopify All-in-one Razorpay Curlec Payment Gateway plugin, as your previous Payment Gateway integration from the old platform will not be carried over. Follow the integration steps and once activated, your payment gateway will be displayed at checkout, allowing you to accept payments.

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Checkout and Payment Issues

Your customers may get the following error when making payments. Uninstall and reinstall the Razorpay Secure App from your Shopify store to resolve the error.To uninstall the app:
  1. Open your Shopify store in incognito mode.
  2. Navigate to Settings → Payments. Click Manage on Razorpay Secure.
  3. Go to Deactivate Razorpay Secure and click Uninstall Razorpay Secure. This uninstalls the Razorpay Secure app.
Follow the build integration steps to install the plugin again.
Watch Out!Ensure you uninstall and reinstall the app instead of only deactivating it.
If your plugin still does not accept payments, contact Support team.
Active payment method customisations typically cause this issue in your Shopify admin. When adding multiple payment providers, these customisations may conflict and prevent Razorpay Curlec from appearing at checkout.To fix this, follow the steps below:
  1. Navigate to Shopify Admin → Settings → Payments → Payment Method Customizations.
  2. Disable or remove all customizations listed under this section.
  3. Save the changes and refresh the checkout page.
Once the payment customisations are removed, the Razorpay Curlec payment option should reappear at checkout.If the issue persists, contact our Support team.
You can test a payment for Razorpay Secure on the Shopify store by switching to test mode. Know more about how to test a transaction in test mode.
Handy TipsOnce you successfully make a test transaction, ensure you uncheck the Enable test mode option to accept live payments.
No. It is not possible to rearrange the order payment options via the store settings of the Shopify Dashboard as it is a limitation from Shopify’s end.

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Account Management

No, currently you can connect only one MID to your Shopify Store.
Handy TipsMake sure you log in using the correct Razorpay Curlec merchant id (MID) credentials via the Shopify Dashboard.
No, Shopify currently supports only one Razorpay Curlec account integration per store. If you want to integrate a different Razorpay Curlec account, you need to deactivate the existing integration first and then activate the new account.
Yes, when customers pay through Razorpay Curlec on either of your connected websites, they will be redirected to the website they purchased from.

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Pricing and Settlements

No, there will be no additional charges. Your pricing plan will remain the same as earlier.
Funds will be settled as per the existing settlement schedule. There will be no change to it.

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Features and Limitations

The Shopify Razorpay Secure plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
Razorpay Curlec does not provide a direct plugin integration for accepting payments through Meta Ads. However, you can use Razorpay Curlec Payment Pages with Facebook Pixel and Google Tracking ID to track payments and conversions from your Ad campaigns.