Troubleshooting & FAQs

Your customers may get the following error when making payments. Uninstall and reinstall the Razorpay Secure App from your Shopify store to resolve the error.

To uninstall the app:

1. Open your Shopify store in incognito mode.
2. Navigate to Settings → Payments. Click Manage on Razorpay Secure.
3. Go to Deactivate Razorpay Secure and click Uninstall Razorpay Secure. This uninstalls the Razorpay Secure app.

Follow the

If your plugin still does not accept payments, contact

Follow the steps given below to connect Razorpay Secure with your Razorpay Curlec account:

1. When you try to reconnect, you will get the following screen. Click Manage.

   

2. You will be redirected to a landing page. Click I am an existing user.

3. Scroll down and click Login.

   Handy Tips

   Make sure you log in with owner credentials to connect Razorpay Curlec with Shopify successfully.

4. Click Activate on the activation screen on your Shopify Dashboard.
   

   

Razorpay Secure now appears as a Payment Gateway on your Shopify Store checkout.

This completes your integration.

No, currently you can connect only one MID to your Shopify Store.

No, there will be no additional charges. Your pricing plan will remain the same as earlier.

Funds will be settled as per the existing settlement schedule. There will be no change to it.

No. It is not possible to rearrange the order payment options via the store settings of the Shopify Dashboard as it is a limitation from Shopify's end.

You can test a payment for Razorpay Secure on the Shopify store by switching to test mode. Know more about

Yes, when customers pay through Razorpay Curlec on either of your connected websites, they will be redirected back to the website they purchased from.

The Activate button may be disabled due to the plugin being integrated into another account or keyless authentication not being enabled. To enable the Activate button:

• Check for Integration with Another Account: Verify if you have integrated your Shopify Store with a different Razorpay Curlec MID. If yes, revoke access under applications and retry the Razorpay Secure

  integration steps

  .
  
• Enable Keyless Authentication: Ensure keyless authentication is enabled from Razorpay Curlec's end. To enable keyless authentication contact

  Support team

  .

This error occurs when there is a discrepancy between the email IDs used in Shopify and Razorpay Curlec.
You can

The Shopify Razorpay Secure plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).

To uninstall any Razorpay Curlec payment app from your Shopify store, follow these steps:

1. Log in to your Shopify admin panel and navigate to Settings→Payments.
2. Click Add payment methods.
3. Click Search by provider and type Razorpay. This will show all the Razorpay payment apps installed on your Shopify store. Click the Razorpay app that you wish to uninstall.
   
4. Scroll down to the bottom and click the Uninstall button to remove the app from your Shopify store.
   

This will successfully uninstall the selected Razorpay payment app from your Shopify store.

Active payment method customizations typically cause this issue in your Shopify admin. When adding multiple payment providers, these customizations may conflict and prevent Razorpay from appearing at checkout.

To fix this, follow the steps below:

1. Navigate to Shopify Admin → Settings → Payments → Payment Method Customizations.
2. Disable or remove all customizations listed under this section.
3. Save the changes and refresh the checkout page.

Once the payment customizations are removed, the Razorpay Curlec payment option should reappear at checkout.

If the issue persists, contact our