Frequently Asked Questions (FAQs)

If a customer enters card details of banks that are not available for Recurring Payments, an error message is displayed as Card does not support recurring payments.

You can go to the Reports section in your Curlec Dashboard and download the token report on October 1, 2021 to know the status of all your tokens to take appropriate action.

To download the token report:

1. Log in to the

   Curlec Dashboard

   and click the Reports from the left menu.
2. Select Token Report from the Select Report Type drop-down list.
3. Select the relevant Period from the Select Period drop-down list.
4. Select the file format from the Select Format drop-down list. You can choose CSV, XLSX or XLS formats.
5. Click Generate Report to download or get it emailed to your registered email address by selecting the Email Report To check box.

Watch this video to see how to check the token status.

There are no changes in the existing integration flow. However, we have added a few optional token parameters to the Create Order API. If these parameters are not passed in the request, the default values are assumed. Know more about

For card mandates, the status is updated in real-time.

In the case of cards, the status is updated in real-time.

Yes, cardholders can pause, resume and cancel card tokens from the portal provided by the bank to manage them. You will get notifications through multiple webhooks when a cardholder initiates any such changes to the card tokens. You can also see these changes on the Curlec Dashboard.