Handle Errors

Razorpay aims to make every transaction successful for its customers. However, in the financial ecosystem errors might still occur because of intermittent communication and technical issues at multiple hops. Hence, it becomes critical for businesses to identify the source of the error, the payment step where the error occurred and the reason that caused the error. In short, you can identify the who, where and why of every payment error. This enables you to minimize or fix errors to reduce any losses.

With the new error codes, Razorpay helps you build your own logic and take remedial action at your end, wherever possible. Deriving these insights can help your business to:

• Map and analyze top failure reasons.
• Identify the source of failure.
  Narrow down and understand if cause of the failure. Can be due to customer action or external factors (Razorpay, Gateway, Bank).
• Identify the payment step.
• Identify the exact reason of the failure.
• Handle actionable error codes.
• Avoid possible integration errors.
• Display valid responses to your customers.

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Authentication failed due to incorrect otp",
    "field": null,
    "source": "customer",
    "step": "payment_authentication",
    "reason": "invalid_otp",
    "metadata": {
      "payment_id": "pay_EDNBKIP31Y4jl8",
      "order_id": "order_DBJKIP31Y4jl8"
    }
  }
}