Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about Curlec Payment Settlements.
Settlement is the process in which the money received from your customers is settled to your bank account. Settlements for all payments will be done in RM (Malaysian Ringgit). Settlement cycle is subject to bank approval and can vary based on your business vertical, risk factor and so on. Each settlement generated has a unique settlement id attached to it along with the amount settled. Know more about
.Our standard settlement cycle is T+2 working days, T being the date of transaction capture. This means that the captured payments are settled within 2 working days from the date of capture.
Handy Tips
Working days do not include second and fourth Saturdays, Sundays and bank holidays.
Each settlement has a Unique Transaction Reference (UTR) number, which is provided by our banking partners. You can see this number in the settlement section when you click on a particular settlement id. You can also download Settlement Reports from the Reports section to view UTR. This is a unique reference number available across banks, which can be used to track a specific settlement in your bank account.
Check if you have received a mail from our Support Team. Please revert to the mail with the necessary details. If you have not received any email from Curlec, please contact our
for assistance.You can
for the Settlement Reconciliation Report from the Reports section on the Curlec Dashboard. The report contains transactions and the corresponding settlement ids.Was this page helpful?
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