Industry Insights

How Hassle-Free Refunds Can Boost Your Online Business
Item not as described, defective or damaged products, change of mind, or fraudulent transactions are all common reasons customers request refunds. It’s an inevitable part

Three Things Customers Want With Online Transactions
Online payment methods in Malaysia (such as FPX, e-wallets, and credit cards) have steadily grown since the mid-2000s. From a time when ‘cash was king,’ consumers are now leaving their wallets behind, relying instead on

Four Trends Defining the Fashion Retail Industry in 2025
As the fashion retail industry flourishes, it’s not just the latest styles that are making waves. The way fashion is consumed and purchased is also transforming. Driven by a combination of innovation, sustainability, and technology,

EPP and BNPL Payment Options: Opening Doors to More Customers
Affordability has become more than just a buzzword; it’s a critical factor in driving sales. Offering affordable payment solutions catering to various financial needs boosts customer satisfaction and expands your brand’s reach. Payment plans like

FPX vs. Credit Cards vs. E-Wallets: Which Payment Method Fits Your Customers?
When it comes to payment preferences, your customers’ choices can vary as widely as their lifestyles. Each payment method has its distinct appeal, from high-value purchases to everyday essentials. Your customers aren’t one-size-fits-all, and their

Get Your Brands Ready: Key Spending Days In A Year
Every year, there are certain dates where we see spending spike significantly as Malaysians shop until they drop. By analysing our proprietary data from the past year, we’ve identified important spending days that brands should

What is FPX Payment? Key Features and Benefits Explained
By now, it’s no surprise that online transactions have become an integral part of our lives. Whether it’s shopping, paying bills, or transferring funds, there’s a need for secure and efficient payment methods. One such