Frequently Asked Questions (FAQs)

Find answers to some Frequently Asked Questions (FAQs) about Razorpay.


1. What is Curlec?

Curlec is a full-stack payments solution that makes it easy for businesses of all sizes to collect payments and take control of their cash flow. We give you access to all payment modes including credit card, debit card, FPX, and popular wallets including GrabPay and Touch'n Go.

We provide a secure link between your website, various issuing institutions, acquiring banks and other payment gateway providers.

List of

.

2. How is Curlec better?

Curlec focuses on delivering a user-friendly checkout experience for customers. Here are some features that enhance the overall customer experience:

  • Timely Support: We prioritise prompt and helpful support for our users.
  • Easy Integration: Our payment gateway is designed for seamless integration, saving time and effort.
  • Customer-Friendly Checkout: Curlec offers preferred payment methods based on customer interactions, and supports a wide range of payment options. Curlec excels in support, integration ease, and a customer-friendly checkout experience.

Know more about

.

3. Who are Curlec's clients? Can you provide some examples?

You can view some of our

on our website. This will give you insights into how our services have helped businesses achieve their goals and enhance payment processes.

4. How can I start using Curlec products?

To start using any Curlec products, you need to sign up with Curlec. Know more about

.

5. There are so many Curlec products. How do I know which one is best for my business?

Please read the section about

as per your business needs. You can also raise a for an expert opinion.

6. How long can I access the features in the test mode? Is there a trial period?

You can access the Dashboard in test mode for as long as you like. However, you would need to submit your activation form to accept live payments from customers.

7. Does Curlec support payments via FPX?

Yes, you can accept payments via FPX using the

payment method on Curlec Checkout.

8. I do not have a website. Can I still use Curlec?

Yes, you can use Curlec to accept payments even if you do not have a website or mobile app. Check out our

.

9. How do I sign up for a test or sandbox account?

After logging in, you can sign up for an account on the

and use  to try out the products.

10. Does Curlec provide Invoices?

Yes, you can use Curlec Invoices to create and send invoices to customers and accept payments. Know more about

.

11. Can you provide more information about order cancellation, refunds, and returns?

Regarding order cancellation, refunds, and returns, it is essential to note that Curlec acts as a payment gateway and facilitates online payments for sellers. As such, any queries or concerns related to the cancellation of orders, refunds, or returns should be directed to the respective seller or merchant from whom you made the purchase. They are responsible for handling shipping, order dispatch, and customer service.

Once the seller initiates a refund, it generally takes 5-7 business days for the refund amount to be credited back to your bank account. You can track the

.

12. What does the transaction section cover?

The transaction section provides an overview of various financial activities related to your orders, including transactions received, refunds (if any), and invoices received. This section allows you to track and manage payments associated with your orders.

13. How can I collect subscriptions from my customers?

You can offer subscription plans to your customers with automated recurring transactions on various payment modes. Know more about

.

14. How can I earn money from Curlec?

We are a payment solutions provider and help businesses to accept payments online. If you have a business venture and are looking to accept payments online, you can

with us. Also, we offer a referral program wherein you can refer a business to Curlec. Know more about .

15. How do I apply for a job at Curlec?

Thank you, for your interest in being a part of the Curlec team. Know more about the

at Curlec.

16. Where can I find Curlec's PCI Certification?

To access Curlec's PCI Certification, please visit our

.

17. I have noticed a bug in your product, how do I report it?

If you have discovered any security vulnerabilities associated with any of our Curlec services, we do appreciate your help in disclosing them to us in a responsible manner. Know more about

.

18. Does Curlec support companies registered outside Malaysia?

Curlec serves businesses registered in Malaysia and

.

19. Is Curlec similar to wallet payments?

No, Curlec is not a wallet provider. Unlike wallet payments, Curlec enables businesses to accept payments and make payouts using various payment methods. With Curlec, customers need not have a separate login or redirect to another page. Payments are processed directly on the business' website or application, reducing customer drop-off and optimising profitability for the business.

1. What are the ecommerce plugins supported by Curlec? How do we integrate it on our end?

We support the following ecommerce platforms:

2. How do I find my Curlec credentials?

The email/password is only used to log in to the Dashboard. To authenticate against the API, you will need to generate a Key ID, and KeySecret. Know how to generate

.

3. How do I find the base URL for Curlec API?

The current Curlec API is versioned at v1, so all requests should be made here https://api.razorpay.com/v1/.

4. How do I find sample code for my server language?

The sample applications are hosted on GitHub. You can find the links to these under the Sample Application section on our

.

5. How to create a Curlec API instance?

The instance creation method differs based on the platform. Refer to the relevant

.

6. Where can I find the API references?

Refer to the

.

7. What are the platforms supported by Curlec?

We support a range of web and mobile platforms. Refer to the

.

1. How much does Curlec charge per transaction?

Know more about

.

2. Can the pricing be negotiated?

We offer custom pricing under the Enterprise plan. Raise a request with the

to know more.

3. What are the charges involved? Do you charge any set-up fee?

Refer to our

.


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