Balances
Know about the various balances available to you and how you can add funds and maintain them from the Dashboard.
You can add funds to your current balance account on the Dashboard.
After deduction of fees and tax, the payments received from your customers are added to your Merchant Balance or Current Balance. According to your settlement cycle, this accumulated amount is settled in your bank account.
- The current balance is used to process refunds to your customer, settlements to your linked accounts and chargebacks.
- It is important for you to maintain a sufficient current balance. You can account from your Dashboard to ensure you have sufficient current balance for your business needs.
- We do not charge any fee to process refunds. However, the fees and tax charged for processing the original transaction are not refunded to you when you process a customer refund. This amount is deducted from your current balance when you process your refund.
Watch Out!
If any chargeback is applicable for you and you do not have a sufficient balance in your current balance, the current balance will become negative.
Example 1
Let us say you have a current balance of RM 0.
| Current Balance | |
|---|---|
| Opening balance | RM 0 |
| Let us assume a chargeback of RM 500 is applicable for you. | -RM 500 (RM 0 - RM 500) |
Example 2
Let us say you have a current balance of RM 300.
| Current Balance | |
|---|---|
| Opening balance | RM 300 |
| Let us assume a chargeback of RM 500 is applicable for you. | -RM 200 (RM 300 - RM 500) |
To add funds to your current balance:
- Log in to the .
- Navigate to Account & Settings → Balances.
- Click Add Funds in the Current Balance section and follow the on-screen instructions.
Handy Tips
When you add funds to your current balance, fees and tax are deducted and the remaining amount is added to your current balance. The fees and tax charged are the same as what is charged on payments received from customers.
For example, according to your pricing plan for a RM 1,000 payment, the fees and tax is RM 5. When you add RM 1,000 to your current balance, RM 5 (fees and tax) is deducted, and RM 995 is added to your current balance.
Example 1
Let us say you have a current balance of RM 1,000.
| Current Balance | |
|---|---|
| Opening balance | RM 1,000 |
| You receive and capture a payment of RM 1,000. Let us assume we charge a fee of RM 5 to process this transaction. | RM 1995 (RM 1,000 + (RM 1,000 - RM 5)) |
| You process a full refund of RM 1,000 for the above payment. | RM 995 (RM 1995 - RM 1,000) |
Example 2
Let us say you have a current balance of RM 0.
| Current Balance | |
|---|---|
| Opening balance | RM 0 |
| You receive and capture a payment of RM 1,000. Let us say a fee of RM 5 is charged by us to process this transaction. | RM 995 (RM 0 + (RM 1,000 - RM 5)) |
| You try to process a full refund of RM 1,000 for the above payment. | The refund fails since you do not have a sufficient current balance. |
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