Payments

Dashboard

Faqs

Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about Curlec Dashboard.

Edit Login Information

1. How do I change the login/registered email ID of my account?

You can change your login/registered email ID from the Account & Settings on the

Curlec Dashboard

. Know more about

Updating Login Email

.

2. How do I change the password of my Curlec account?

To change your password, enter your email ID on the

Forgot Password

page and complete the password reset process.

3. How do I change the phone number registered with my Curlec account?

Follow these steps to change the phone number:

  1. Log in to the

    Curlec Dashboard

    .
  2. Navigate to Account & Settings.
  3. Click the edit icon next to the Contact Number field.
  4. Enter the OTP sent to your registered email address and click Confirm.
    Enter the otp received on email
  5. Enter the new phone number and click Update.
    Enter the new phone number

4. How can I change the email ID where I receive the transaction-related mail?

You can add the email ID from your Curlec Dashboard by following these steps:

  1. Log into the

    Curlec Dashboard

    .
  2. Navigate to Account & Settings.
  3. Click Email under the Notification settings section.
  4. Add the email ID in the Email Notifications.
  5. Click Save Changes.

Edit Business Information

1. How do I change the account details displayed on the Profile page of Curlec Dashboard?

To change your account details, raise a request with our

Support Team

.

2. How do I change my business Website URL?

To change your business website URL, navigate to Account & Settings → Business website details and click the edit icon in the Business Website/App details field. Know more about how to

edit your business website/app URL

.

3. How can I update my bank account information?

You can request a change in bank account details from the Curlec Dashboard:

  1. Log in to the

    Curlec Dashboard

    .
  2. Navigate to Account & Settings.
  3. Click Request Change under the Bank Account section.
  4. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
  5. On the Change Bank Account Details pop-up page, add bank details such as, bank account number, and beneficiary name and upload your business' bank statement or a cancelled cheque.
  6. Click Save.

For security reasons, only the Owner or Admin of the account will be able to access this option from the Curlec Dashboard. After the request is placed, the beneficiary details will be validated and updated within one business day.

4. How can I update my business name on the payment confirmation mail sent to customers by Curlec?

You can change the billing label on the automated emails sent by Curlec to your customers.

Handy Tips

The billing label must match your registered business name or the domain name.

If you are a registered business, you can use the

Update Brand Name

feature on the Curlec Dashboard to update the business name.

If you are an individual, for example, a freelancer, raise a request with our

Support Team

.

Integration Related

1. What is the Curlec Dashboard?

Curlec Dashboard is a user interface for you to configure and operate your Curlec account. The Dashboard home page provides all information about the activity on your account.

It includes a wide range of analytics and real-time charts that provide insight into the business performance and any action you may need to take, such as unanswered disputes or auto-refunds.

2. I have added my Curlec account to my website domain. Can I also add it to a sub-domain?

To add your Curlec account to your sub-domain, raise a request with our

Support Team

.

3. How do I integrate Curlec?

You can integrate Curlec with your website or app using SDKs and plugins. Refer to our list of

integrations

. You can also accept payments without integrations using our range of

products

.

4. What is a webhook? How do I use it?

Webhooks enable a web application to send information to another application in real-time when a specific event happens after integration. Use Curlec Webhooks to configure and receive notifications when a specific event occurs. Know more about

Webhooks

.

5. How do I close my Curlec account?

You should

raise a support request

to close your Curlec account.

Reports

1. How can I generate reports?

All of your transaction data can be exported as reports in CSV format and can be mailed to yourself. You can also download a monthly or a daily report from the Reports Section of the Dashboard.

2. Can I generate an annual report?

No. You cannot generate an annual report at the moment. You can only generate reports for the last 90 days.

Miscellaneous

1. My account is activated. How do I switch to live mode?

You can switch between the Test and Live modes using the drop-down option at the top of the Curlec Dashboard.

2. I cannot generate Live mode API keys even though my account is activated. How do I generate the API keys?

You can generate the Live mode API keys by providing your live website details. Follow these steps:

  1. Log in to the Curlec Dashboard.
  2. Navigate to Account & Settings.
  3. In the Business Website/App details field, click Add Website/App URL for Full Access. Once you successfully add the URL, you will be able to generate the API keys in live mode.
  4. Enter your website URL and click Add Details.
    Enter website/app URL on Curlec Dashboard.
  5. Our team will review your website/app URL details. You can check the status here:
  6. After our team's review, your website details are updated, and you should be able to generate API keys in the live mode.

3. What is a Chargeback?

Chargeback is a refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.

Please contact our

support team

for more information.

4. How do I report a fraud/cybercrime?

Please contact our

Support team

to report a fraud/cybercrime.

5. Where can I find my Account ID/Merchant ID on the Curlec Dashboard?

You can find your Account ID/Merchant ID at the top-right corner of your Curlec Dashboard in alpha-numeric characters.

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