Frequently Asked Questions (FAQs)

You can change your login/registered email ID from the Account & Settings on the

To change your password, enter your email ID on the

Follow these steps to change the phone number:

1. Log in to the

   Curlec Dashboard

   .
2. Navigate to Account & Settings.
3. Click the edit icon next to the Contact Number field.
4. Enter the OTP sent to your registered email address and click Confirm.
   
5. Enter the new phone number and click Update.
   

You change your account details such as display name, your name, email and phone number from the

To change your business website URL, navigate to Account & Settings → Business website details and click the edit icon in the Business Website/App details field. Know more about how to

You can request a change in bank account details from the Curlec Dashboard:

1. Log in to the

   Curlec Dashboard

   .
2. Navigate to Account & Settings.
3. Click Request Change under the Bank Account section.
4. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
5. On the Change Bank Account Details pop-up page, add bank details such as, bank account number, and beneficiary name and upload your business' bank statement or a cancelled cheque.
6. Click Save.

For security reasons, only the Owner or Admin of the account will be able to access this option from the Curlec Dashboard. After the request is placed, the beneficiary details will be validated and updated within one business day.

Curlec Dashboard is a user interface for you to configure and operate your Curlec account. The Dashboard home page provides all information about the activity on your account.

It includes a wide range of analytics and real-time charts that provide insight into the business performance and any action you may need to take, such as unanswered disputes or auto-refunds.

To add your Curlec account to your sub-domain, raise a request with our

You can integrate Curlec with your website or app using SDKs and plugins. Refer to our list of

Webhooks enable a web application to send information to another application in real-time when a specific event happens after integration. Use Curlec Webhooks to configure and receive notifications when a specific event occurs. Know more about

All of your transaction data can be exported as reports in CSV format and can be mailed to yourself. You can also download a monthly or a daily report from the Reports Section of the Dashboard.

Ensure your new brand name is at least 80% similar to the company name or domain name.

Ensure you are adding only a wordmark and not a logo. A wordmark consists solely of text with a transparent background, whereas a logo may include both text and symbols.

No, you cannot add a custom sidebar graphic.

You can switch between the Test and Live modes using the drop-down option at the top of the Curlec Dashboard.

You can generate the Live mode API keys by providing your live website details. Follow these steps:

1. Log in to the Curlec Dashboard.
2. Navigate to Account & Settings.
3. In the Business Website/App details field, click Add Website/App URL for Full Access. Once you successfully add the URL, you will be able to generate the API keys in live mode.
4. Enter your website URL and click Add Details.
   
5. Our team will review your website/app URL details. You can check the status here:
6. After our team's review, your website details are updated, and you should be able to generate API keys in the live mode.

Chargeback is a refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.

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Please contact our