Payment Gateway | Web Integration - Troubleshooting & FAQs

1. The FPX bank page is not opening on the Firefox browser. How to resolve this?

Mozilla Firefox users may not be able to open the bank page while making an FPX payment on your checkout. This may be due to a browser setting that blocks the webpage from opening a pop-up page.

Your customers can follow these steps to unblock the pop-up page:

At page level: Modify settings on the bank page.
At browser level: Modify Firefox browser's settings.

Page Level

Modify the settings on your bank page. Follow these steps:

Open Mozilla Firefox.
Navigate to Tools → Page Info → Permissions
Set Open Pop-up Windows to Allow.

Browser Level

Modify the settings of your Firefox browser. Follow these steps:

Open Mozilla Firefox.
Navigate to Preferences → Privacy & Security → Permissions.
Disable the Block pop-up windows option.

2. What can cause an overflow issue on an HTML page, and how can I resolve it?

Overflow issue can occur if the viewport meta tag is not present in your code. Check if the meta tag is added. If not, add the following line.

<meta name="viewport" content="width=device-width, initial-scale=1.0"/>

3. Is a timeout applicable on transactions?

The transaction timeout is applicable only when your customer attempts the payment. The timeout is 3 to 15 minutes for an attempted payment. The customer is redirected to the checkout if a payment fails due to timeout.

4. Can I track the status of the checkout modal?

Yes, you can track the status of the checkout modal. You can do this by passing a modal object with ondismiss: function() as options. The ondismiss function is called when the modal is closed by the user.

var options = {
    "key": "<YOUR_KEY_ID>", // Enter the Key ID generated from the Dashboard
    "amount": "29935",
    "currency": "MYR",
    "name": "Acme Corp",
    "description": "A Wild Sheep Chase is the third novel by Japanese author Haruki Murakami",
    "image": "http://example.com/your_logo.jpg",
    "handler": function (response){
        alert(response.razorpay_payment_id);
    },
    /**
      * You can track the modal lifecycle by * adding the below code in your options
      */
    "modal": {
        "ondismiss": function(){
            console.log('Checkout form closed');
        }
    }
};
var rzp1 = new Razorpay(options);

You can utilize the handler function called on every successful transaction for tracking payment completion.

5. Are language-based SDKs available?

Yes, language-based SDKs are available

here

6. What is the difference between webhooks and callback URL?

You can use Callback URL and webhook to get the status of the transaction for a payment source.

7. Which are the payment methods that appear on Instagram/Facebook browsers?

Payment methods like Cards will appear on Instagram/Facebook browsers. Any other payment method which opens on a pop-up page is not supported in these browsers.

8. How do I resolve a 500 internal server error?

Multiple factors can cause a 500 internal server error. Ensure that the required features are enabled on your MID. Additionally, verify that you are calling the API correctly. If the issue is still not resolved, contact our

Support team

9. How can I accept payments on my Android or iOS apps without integrating with the native SDKs?

If you want to accept payments on your Android or iOS apps without integrating with our native SDKs, you can reuse your Standard Integration code. This approach opens the checkout form in a WebView within your mobile app. Know more about

Webview for Mobile Apps

10. Is Razorpay Checkout supported on Internet Explorer?

No, Razorpay Checkout is not supported on the Internet Explorer browser.