Question 1

1. How do I initiate a refund?

Accepted Answer

You can issue partial or full refunds:

By default, the entire amount is refunded. If you issue a partial refund, ensure the partial refund option is selected and enter the desired value in MY.

Watch Out!

Curlec issues immediate refunds. Once a refund is issued, it cannot be canceled or reversed.

Question 2

2. Do you charge for refund?

Accepted Answer

We charge a flat fee of RM 0.50 per refund.

Question 3

3. I am unable to refund a payment. What do I do?

Accepted Answer

If your current balance is less than the amount you are trying to refund, you can either initiate the refund once you receive further payments or you can

add funds

to your account from your Curlec Dashboard.

Frequently Asked Questions (FAQs)

General FAQs

1. How do I initiate a refund?

2. Do you charge for refund?

3. I am unable to refund a payment. What do I do?