Payments

Refunds

Errors

Handle Refund Errors

Check the errors that may occur while processing Refunds and how to handle these errors.

Sometimes when you try to process a refund request, it fails to get processed and you may encounter BAD_REQUEST_ERROR messages stating refunds are not supported. This happens because most of the banks do not support refunds for payments that are more than 6 months old.

List of Possible Refund Errors

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Refund is not supported by the bank because the payment is more than 6 months old",
    "source": null,
    "step": null,
    "reason": null,
    "metadata": {}
  }
}

You can get the ARN/RRN for successfully processed refunds on the

Curlec Dashboard Refunds tab
or using the

Fetch Refund API

. This is a unique reference number which can be used by the customers to track refunds.

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