Batch States

A batch file can be in any of these states:

• created: This is the initial state of the file when it is uploaded. Once you upload a file, it stays in the created state for 70 minutes. You can cancel the upload during this time.
• processing: This state indicates that the batch file is getting processed.
• processed: This is the final state of the file. It indicates that all the rows in the batch file were processed, either successfully or unsuccessfully. Download the Batch Refund Report from the Dashboard to check the status of each refund.
• cancelled: You can only cancel batch uploads in the created state. You cannot cancel batch uploads in the processing or processed states.

Refund Fees

Normal Refunds

Curlec does not charge any processing fee for Normal refunds. However, the transaction fee levied by Curlec at the time of payment capture will not be reversed to your account.

Create a Batch Refund

To create a batch refund:

1. Log in to the Curlec Dashboard

   .
2. Go to Transactions → Batch Refunds and click Upload New Batch.

3. Download a sample file

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4. Add the required data to the sample file. Know more about

   Batch File Fields

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5. Upload the file to the Curlec Dashboard, check the preview to ensure details are correct, and click Submit Batch.

Batch File - Fields

The below table lists the various headers in the sample batch file and briefly describes each.

If no value is passed, the refund is processed using the

Cancel a Batch Upload

You can cancel a batch upload from the Curlec Dashboard.

To cancel a batch upload:

1. Log in to the Curlec Dashboard

   .
2. Go to Transactions → Batch Refunds.
3. Click Cancel for the Batch Id that you want to cancel.

Batch Refund Report

Though a batch file may have acquired processed state, all the refunds may not have been successful due to errors. For example, if an incorrect payment id is added to the file, the file might be processed, but the refund would have failed. You can download the Batch Refund report to check the status of each data row.

To download the Batch Refund report:

1. Log in to the Curlec Dashboard

   .
2. Go to Transactions → Batch Refunds.
3. Click Download for the required Batch Id to download the Batch Refund Report.
   • If a payment was successfully refunded, the corresponding data row is populated with a Refund Id.
   • If a payment was not successfully refunded, the corresponding data row is populated with an Error Code and Error Description.

Batch Report - Fields

The below table describes each of the headers of the processed batch file:

Related Information

• About Refunds

• Normal Refunds

• Refunds FAQs