Initiate Refunds using Curlec Dashboard and APIs.
There could be situations when customers request a refund of the payments made for the products or services purchased or availed on your website or app.
Following are the various types of refunds that you can use to refund payments to your customers:
You can perform the following actions on refunds from the Curlec Dashboard:
Following are the various states of a refund:
| States | Description |
|---|---|
created | This state indicates that the refund is initiated from Curlec . This state will be displayed only on the Refunds API. |
processed | This is the final state of the refund. |
failed | A refund can attain the failed state in the following scenarios:
|
Watch Out!
Usually, Razorpay moves a refund to the processed state before receiving the ARN/RRN number from the Gateway. You can ensure that a refund moves to the processed state only after receiving confirmation from the Gateway by activating this feature on your account by raising a
For the prevention of chargebacks, Curlec only does source refunds. It means that money is refunded to the payment method that the customer used to make the payment. For example, if a credit card was used to make the payment, the refund is pushed to the same credit card.
Detailed insights can be gained using reports and real-time data on the dashboard. These reports can then be used for accounting and recon purposes. Know more about
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