Handle Refund Errors
Check the errors that may occur while processing Refunds and how to handle these errors.
Sometimes when you try to process a refund request, it fails to get processed and you may encounter BAD_REQUEST_ERROR
messages stating refunds are not supported. This happens because most of the banks do not support refunds for payments that are more than 6 months old.
{"error": {"code": "BAD_REQUEST_ERROR","description": "Refund is not supported by the bank because the payment is more than 6 months old","source": null,"step": null,"reason": null,"metadata": {}}}
You can get the ARN/RRN for successfully processed refunds on the
or using the . This is a unique reference number which can be used by the customers to track refunds.Was this page helpful?
refunds
handle refund errors
possible errors