FAQs (Frequently Asked Questions)

You can use Razorpay Curlec Route from the Dashboard or using APIs to transfer money to customers.

To use Route from the Dashboard:

1. Log in to the Dashboard.
2. Find a payment on the Transactions panel (left column). Click on the Payment ID to view its details on the right panel. Create a transfer from the payment.
3. Alternatively, find a payment under the Payments tab on the Route panel. Click on the Payment ID to view its details, and create a transfer.

You can also use

When a transfer is created from the Dashboard or using the Route APIs, you are notified if the transfer creation was successful or not.

The transfer is processed asynchronously and on success, transfer.processed webhook is sent (if enabled). Know more about

The transfer.processed webhook is sent for every successful transfer. The webhook indicates that the requested transfer is processed, funds are debited from the merchant and credited to the linked account.

Know more about

Yes, you can reverse transfers. You can initiate a reversal from the Dashboard or using APIs.

To create a reversal from the Dashboard:

1. Log in to the Dashboard.
2. Go to Route → Transfers. Click on a Transfer ID to view the details. Click on the Create Reversal button to reverse the transfer.
   • You can also use the

     Reverse Transfers from all Linked Accounts API

     to reverse money transfer.
   • You can also

     refund payment and simultaneously reverse

     all the transfers made on that payment.

No, you cannot create transfers on an order for international currencies. The transfer reversal is available only for MYR.

You should initiate Transfer using Payments when information regarding payment split is decided post customer transaction and/or has some other approval/verification dependencies on the linked accounts. For example, in life insurance, you can only transfer funds to a linked account post-approval and policy issuance.

Direct Transfers is an on-demand feature. Raise a request with

You can use a linked account created in the Test mode on the Live mode and vice versa.

Currently, we support only MYR for Razorpay Curlec Route.

No. Your linked account websites do not need to be whitelisted to use Route. The only requirement is that your website, from which your customers will make the payment, must be whitelisted with Razorpay Curlec.

Yes, you can use the same set of Live Mode API Keys on multiple websites or domains.

The Live Mode keys are tied to your single Razorpay account, allowing them to process live transactions from any domain where they are implemented. Using the same keys on a new website will not impact the live payments running on your existing, whitelisted website.

For Testing:

We strongly recommend using your Test Mode API Keys when integrating Razorpay on any new website. Test payments are simulated and ensure that your live payment processing on existing sites remains unaffected during development.