FAQs (Frequently Asked Questions)
Find answers to frequently asked questions about Curlec Payment Links.
Yes, you can. You do not need a website or mobile app to use Payment Links.
You can create and send Payment Links in 3 easy steps:
- Log in to the and create a Payment Link.
- Send it to the customer via SMS and/or email.
- The customer opens the link and completes the payment.
No. You can create Payment Links with fixed amounts only. Customers cannot enter an amount of their choice. Use Curlec's
if you want to allow customers to enter an amount of their choice.No. Payment Links can only be used to accept one-time payments.
4. Can I show support details such as helpline, support webpage and email address on the Payment Link?
Yes, you can show support details on the Payment Link.
Follow these steps:
- Log in to the .
- Navigate to My Account → Profile.
- In the Support Details section, enter these details:
- Phone Number
- Email id
- Website/Contact us link
- Click Submit.
As per Curlec's risk policy, the Report Payment Link option will be displayed by default for all Payment Links.
6. I had entered my customer's email address and phone number while creating the Payment Link. However, this information is not getting auto-populated on the Payment Link hosted page. Why?
As per Curlec's updated security policy, even if the customer's email address and phone number are provided while creating the Payment Link, these details are not auto-populated on the Checkout section of the Payment Link hosted page. The customer will have to enter these details manually while making the payment.
As per Curlec's risk policy, the Report Payment Link option will be displayed by default on all Payment Link request emails.
8. Why am I unable to set a minimum upfront payment amount when I enable Partial Payments for a Payment Link on the Dashboard?
Currently, you can set a minimum upfront amount only through APIs. Refer to this
for more information. However, if you want this feature to be enabled to your Dashboard, raise a ticket to the team.There are two ways by which you can report the fraudulent link:
- Using the Payment Link hosted page.
- Using the email notification you received.
Using the Payment Link Hosted Page
Follow these steps:
- Click the Payment Link and open the hosted page.
- Click Report Payment Link.
Using an Email Notification You Received
Follow these steps:
- Open the email received from the business.
- Click Report Email.
On Clicking Report Option
After you click the report link, a form is displayed. Enter the following details:
- Reason to report this merchant: Click the drop-down list to select the relevant reason. For example, Reporting fake website/company.
- Email ID: Enter your email address at which we can contact you for additional information.
- Contact No (optional): Enter your contact number.
- Name (optional): Enter your name.
- Complete the captcha step and click SUBMIT REPORT.
Additional Steps
If you have already completed the payment, you can choose to:
- Request a refund by contacting the business' support team. The support details are available on the Payment Link hosted page.
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