Q: 3. What is Standard Capture?

Standard capture is an authorisation followed by a delayed capture of the payment. In this scenario, if a customer makes a payment, the amount is deducted from the customer's bank account by Curlec. The authorised amount is settled to your account only after you initiate a capture request.

Q: 4. How do I manually capture a payment?

You can manually capture payments: From the Dashboard Using APIs

Question 1

1. How much does Curlec charge per transaction?

Accepted Answer

Under the standard plan designed for small and medium enterprises, Curlec charges 1.5% per transaction. Curlec also offers an enterprise plan designed for large volumes, which gives you the best prices possible for your business.

Question 2

2. How can we test our website or mobile app integration with Curlec Payment Gateway?

Accepted Answer

Curlec offers a sandbox environment where you can test the integrations before going live. To test your integration,

generate test API Keys

in the test mode and implement them in your code.

Question 3

3. What is Standard Capture?

Accepted Answer

Standard capture is an authorisation followed by a delayed capture of the payment. In this scenario, if a customer makes a payment, the amount is deducted from the customer's bank account by Curlec. The authorised amount is settled to your account only after you initiate a capture request.

Question 4

4. How do I manually capture a payment?

Accepted Answer

You can manually capture payments:

Question 5

5. How are payments made by my customers settled to my account? Is any action required from my end?

Accepted Answer

No action is required from your end for the settlements. Curlec automatically settles the captured payments to your account as per your settlement cycle.

Question 6

6. A payment is marked as 'failed' on my Dashboard but money is debited from the customer’s account. What do I do?

Accepted Answer

A payment is said to be in the 'failed' state when we do not receive a successful callback message on the transaction from the issuing bank. If the customer’s account is debited and we do not receive a successful callback, the amount will be auto-refunded by the customer’s issuing bank in 7-10 working days.
In case of a failed payment, we verify the status with the bank at regular intervals. If there is a change in status, the payment moves to the authorized state, and a notification is sent to you and the customer.
In such scenarios, you can choose to do any one of the following:

Provide services: Capture the payment and provide the service/good as was promised earlier to the customer.
Refund the transaction: If you are not able to provide service to the customer as per the agreed terms (Such as time of delivery, cost of purchase or inventory issues), refund the payment to the customer.

Question 7

7. Is Curlec PCI-DSS compliant?

Accepted Answer

Yes, Curlec is PCI-DSS compliant.

Question 8

8. What is Late Authorisation?

Accepted Answer

Late authorisation is a situation that arises when a payment is interrupted by external factors such as network issues or technical errors at customer's or bank's end. In such cases, funds may or may not get debited from the customer's bank account and Curlec does not receive a payment status from the bank. Know more about

Late Authorisation

.