Question 1

1. I have raised an invoice. How do I make changes to it?

Accepted Answer

You can make any changes to an invoice in draft status. Know more about

updating an invoice

.

Handy Tips

If an invoice is issued to a customer, you can make only limited changes such as Expiry Date, Customer Comments and Terms and Conditions. If you need to make other changes to an issued invoice,

cancel the invoice

and

create a new invoice

with the revised details. However, you can cancel an unpaid issued invoice.

Question 2

2. I want to set a date by which the customer must make the payment. How do I do that?

Accepted Answer

You can set Expiry Date for the invoices. The customer should make a payment against the invoice within this Expiry Date. The customer cannot make payments for an expired invoice. Know more about

setting Expiry Date for an invoice

.

Question 3

3. What is the difference between Issue Date and Expiry Date?

Accepted Answer

Refer to the

Glossary

for information about the difference between Issue Date and Expiry Date.

Question 4

4. What are the various payment methods available to the customer?

Accepted Answer

Below are the available payment methods:

Cards
FPX
Wallets

Question 5

5. Where do I track the invoices and their status?

Accepted Answer

You get instant notifications about the invoices. You can also subscribe to webhook events and generate reports. Know more about

tracking invoices and viewing reports

.

Question 6

6. The customer wants a hard copy of the invoice. Where do they get it?

Accepted Answer

Your customers can download a PDF copy of the invoice sent to them via email. Open the invoice and click Download PDF.

Question 7

7. Can I add more than one billing address for a customer?

Accepted Answer

You can add a maximum of three billing addresses for one customer id.

Question 8

8. Can I use Razorpay Curlec to automatically generate invoices/receipts for customers after they complete payment on my mobile app or website?

Accepted Answer

No,

Razorpay Invoices

is designed to initiate and collect payments, not to generate accounting invoices or receipts after payment completion.

Frequently Asked Questions (FAQs)